Accommodation Manager (m/w/d) – Leipzig

• Take overall responsibility for the smooth day-to-day running of the site, ensuring operational priorities are planned and delivered to a high standard.
• Oversee the full resident journey, including enquiries, arrivals, the living experience, complaints, rebookings and check-outs, while ensuring strong resident engagement and community management.
• Drive occupancy performance through proactive management of enquiries, bookings, rebookings and availability.
• Ensure compliance with health, safety and maintenance requirements, including the timely completion of checks, records, inspections and follow-up actions.
• Lead, support and develop the on-site team and manage shift scheduling to ensure appropriate site coverage.
• Coordinate external service providers, contractors, suppliers and other partners, ensuring agreed service standards are met.
• Manage the site budget, monitor operational expenses and review invoices.
• Oversee administrative and operational processes relating to the day-to-day management of the residence.
• Monitor and report on key site performance indicators, including occupancy, resident experience, operational issues, costs and compliance.
• Identify opportunities to improve operational processes, service standards and overall site performance.
• Work closely with central support functions, including Operations, Sales & Marketing, Finance, Facilities Management, Health & Safety, People and IT.
• Take a hands-on approach and step into operational tasks where required to maintain service continuity, resident experience, compliance and site performance.

• You have completed vocational training or a degree, ideally in hospitality, tourism, real estate, property management or a related field.
• You have relevant operational experience in student accommodation, residential property, hospitality or a comparable service-oriented environment.
• You have previous experience leading or supervising a team and enjoy supporting and developing others.
• You have strong organisational skills and are comfortable prioritising multiple operational topics in a dynamic environment.
• You demonstrate commercial awareness and understand the importance of occupancy, budgets and cost control.
• You are confident in dealing with residents, contractors, suppliers and internal stakeholders, including challenging or escalated situations.
• You take a hands-on, service-oriented and solution-focused approach to your work.
• You work independently, take ownership and follow through on agreed actions.
• You have excellent German skills (C1 or above) and good English skills (B2 or above).
• You are confident using MS Office, particularly Excel and Word; experience with property or accommodation management systems is an advantage.
• You have a professional, approachable and confident manner.

Desirable

• Experience taking ownership of site performance across multiple operational cycles.
• Strong commercial judgement across occupancy, cost control, budget management and resident outcomes.
• Experience coaching and developing an operational team.
• Confidence in managing complex resident, supplier, operational or compliance escalations.
• A track record of improving site performance, reducing recurring issues or strengthening service standards.
• Experience contributing to wider operational projects, process improvements or cross-site initiatives.
• An understanding of how site-level decisions impact occupancy, costs, compliance, resident satisfaction, reputation and overall asset performance.

What We Offer

• A diverse and responsible role in an international and dynamic Lumya Living environment.
• A centrally located workplace in the heart of Leipzig with excellent public transport connections.
• Flat hierarchies, a collaborative working environment and plenty of freedom to contribute your own ideas.
• Development and growth opportunities within an expanding international company.
• An annual gross salary starting from €45,000, depending on your qualifications and experience.