Commercial Process Coordinator (m/f/d)

Governance & Process Ownership

• Define and maintain end‑to‑end process standards aligned with EMEA requirements while respecting local specifics
• Define SLA and KPI model
• Maintain RASIC clarity across all process steps (template, data, calculation, creation, communication)
• Ensure process documentation integrity and audit readiness

Escalation Management

• Act as escalation point for deviations, risks, and blocked cases
• Analyze root causes and decide on corrective actions
• Coordinate decisions with Finance, Sales, BSC / Vistex
• Create exception or escalation credit notes where required
• Temporary Process execution for peak times/ holiday replacement

Quality & Control

• Monitor process quality, SLA adherence, and recurring issues
• Ensure compliance with internal controls and audit requirements
• Feed process learnings back into standards and templates

We would like you to bring:

• Degree in Business Administration/Business/Finance/Commercial
• Business level fluency in German and English (written and verbal)
• SAP R3 basics
• Process Mapping Tools
• Ability to manage cross-functional coordination process and analytical understanding Ability to manage complex processes Experience in training delivery and content localization Strong communication and stakeholder management skills

We would appreciate:

• Experience in training delivery and content localization
• Familiarity with SNOW/IT ticketing systems

Wir bieten

What Eaton offers:

• Great promotional opportunities - We encourage internal promotion, whenever possible
• Excellent working environment - safety and ethic are really important for us
• Culture & Values - We are more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day
• Inclusion & Diversity - Openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully
• Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University