Commercial Renewals Manager (Evergreen) (m/f/d)

As a Renewals Manager, you own the end-to-end renewals process for your portfolio of Paessler customers across EMEA. Your goal is to secure timely renewals, win long-term commitments, and maximize customer retention. You act as a trusted advisor, working directly with customers and partners to build strong relationships and lead renewal negotiations. You work closely with Sales, Customer Success, and Channel teams to deliver a seamless customer experience, manage churn risk early, and identify opportunities for expansion. Please note: We can only consider applications from permanent residents of Germany, Poland, the Netherlands, Italy, Spain, Greece, Croatia, and the UK.

YOUR TASKS

• Lead the transition of customers (Direct and Channel) from perpetual licenses to subscription licensing, with a high retention rate and multi-year commitments.
• Drive subscription renewals with multi-year commitments and a high retention rate.
• Lead strategic price negotiations and handle objections to secure renewals and protect retention.
• Own, schedule, and lead biweekly renewal review meetings with top-tier partners to maintain high gross dollar retention (GDR), support channel renewals, and address churn risks early.
• Build credibility and trust by addressing customer questions, concerns, and feedback on products, services, and features.
• Develop long-term customer relationships by understanding use cases, business goals, and desired outcomes.
• Identify and engage key stakeholders, including senior decision-makers, to strengthen partnerships and align on decisions.
• Manage and grow a portfolio of accounts, ensuring customer satisfaction, retention, and expansion.
• Meet response times and SLAs by monitoring tickets and managing customer communications.
• Manage and prioritize your own pipeline of renewal opportunities, with accurate activity tracking in Salesforce (CRM).
• Collaborate across teams to resolve customer concerns, streamline processes, and deliver solutions.
• Track and analyze customer health metrics (NPS, CSAT, and others) and put targeted improvement plans in place.
• Work with Channel Account Managers (CAMs), Distribution Account Managers (DAMs), and internal teams to deliver a seamless channel purchasing experience for end customers.

YOUR PROFILE

• You are an optimistic, positive, strong communicator who thrives on customer engagement, value selling, and owning your book of business.
• You have a deep interest in technology, enjoy learning new topics, and use empathy to meet other people's needs.
• You are highly organized and motivated by reaching goals and hitting targets.
• You are collaborative, proactive, curious, and a self-starter.
• You have excellent English, written and spoken. Additional European languages are an advantage.
• You have strong communication and interpersonal skills, with excellent phone and email etiquette.
• You solve problems effectively and communicate clearly.
• You build professional, trusting relationships with customers around the world.
• You manage multiple priorities and tasks at the same time.
• You have experience with CRM systems, Salesforce preferred.

FACTS FOR YOU

• Many possibilities to further develop your individual skillset
• Innovative and creative work environment with plenty of room for new ideas
• A structured onboarding phase with experienced colleagues
• Flexible working hours and a family-friendly environment
• Permanent employment contract

Poland I Remote Spain I Remote UK | Remote