CTA/CMA Senior ServiceNow Leads (m/f/d)

This role is suited to a senior leader who combines deep technical expertise with exceptional client-facing and commercial skills. You will act as a trusted advisor to enterprise clients, helping define ServiceNow strategy while leading the design and delivery of complex digital transformation programmes. You will work closely with C-level stakeholders, business leaders, and technical teams to shape platform roadmaps, support business development, and ensure successful enterprise-wide ServiceNow implementations.

Key Responsibilities

• Lead the architecture and design of complex enterprise ServiceNow solutions.
• Act as a trusted advisor to executive stakeholders, translating business objectives into scalable ServiceNow strategies.
• Drive workshops with business and technical stakeholders to define transformation roadmaps.
• Support pre-sales activities, solution shaping, and proposal development.
• Lead technical governance and architecture across large-scale ServiceNow programmes.
• Mentor Technical Architects and Senior Consultants while promoting best practices.
• Collaborate with sales and leadership teams to identify and develop new business opportunities.
• Ensure solutions align with ServiceNow best practices, enterprise architecture standards, and long-term client objectives.

Required Experience

• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA).
• Extensive experience designing and delivering enterprise-scale ServiceNow solutions.
• Strong consulting background within a ServiceNow Partner or Consultancy.
• Proven experience engaging with C-level stakeholders and executive leadership.
• Demonstrated ability to balance technical leadership with business advisory responsibilities.
• Experience leading enterprise transformation programmes across multiple ServiceNow modules.
• Strong understanding of ServiceNow platform governance, operating models, and enterprise architecture.
• Previous experience supporting business development, pre-sales, and strategic client engagements.

Technical Expertise

• Experience across several of the following: ITSM ITOM ITAM CSM HRSD SPM CMDB Discovery Service Mapping IntegrationHub Flow Designer Platform Governance Enterprise Architecture CSDM
• AI and Automation (desirable)

Ideal Profile

• Strategic thinker with strong commercial awareness.
• Comfortable engaging with CIOs, CTOs, and senior business stakeholders.
• Excellent communication and presentation skills.
• Passionate about growing ServiceNow capabilities and mentoring high-performing teams.
• Able to bridge the gap between business strategy and technical delivery.

Essential Requirements

• Based in Switzerland.
• Fluent German (C1/C2) and English.
• Willing to travel to client sites across Switzerland as required.

This opportunity is ideal for a senior ServiceNow leader looking to combine enterprise architecture, strategic consulting, client engagement, and technical leadership while helping shape the future growth of a leading ServiceNow practice.