Customer Service Product Journey specialist (m/f/d) (Ingenieur/in - Elektrotechnik)

Your tasks:

• Manage the end-to-end customer journey for customer service products, ensuring aseamless and consistent customer experience across all digital and physical touchpoints.
• Coordinate the creation and management of IBRs (IT Business Requirements), ensuringbusiness needs are clearly defined and aligned with customer journey objectives
• Work closely with IT teams to prioritize, monitor, and ensure the timely implementationof products enhancements, system developments, and digital solutions
• Support the development and continuous improvement of customer-facing digitalplatforms, including e-commerce, customer portals, and service-related websites
• Collaborate with Legal and Compliance teams to understand country-specific regulatoryrequirements and ensure customer service products and digital journeys comply withlocal legislation
• Partner with Marketing teams to ensure customer service products, campaigns, websitecontent, and digital communications accurately reflect product offerings and provide aconsistent customer experience
• Coordinate with UX/UI, Digital, and Website Development teams to improve customerjourneys and optimize online customer interactions

Your profile:

• You have a degree in Business Administration, Business Informatics, Engineering, DigitalBusiness, Automotive Management, or a comparable qualification
• You have 1–3 years of experience in customer journey management, productmanagement, project management, digital transformation, customer service operations,or aftersales within the automotive industry
• Experience translating business requirements into functional specifications (IBRs/UserStories) and collaborating with IT development teams
• Good understanding of customer journey design, digital customer experience, ecommerce platforms, and customer service processes
• Experience working with cross-functional stakeholders, including IT, Legal, Marketing,Product Management, and Operations
• Strong project coordination and stakeholder management skills with the ability tomanage multiple initiatives simultaneously
• Excellent English communication skills. Proficiency in an additional European language or Mandarin is considered an advantage

You can expect ...

• Experience in exciting and international projects
• Continuous salary development
• Da Vinci Corporate Benefits
• On-the-job training and language courses - Appreciation, motivation and commitment

Customer Service Product Journey specialist (m/f/d)