Enterprise Technical Account Manager (m/f/d)
Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind.
Join our team as an Enterprise Technical Account Manager at Talon.One, where you'll play a key role in driving the success of our API-first promotion engine for our enterprise clients across the growing EMEA region. You’ll take ownership of the technical integration process, ensuring our platform fits seamlessly into each client’s ecosystem. As the technical lead for your portfolio, you'll proactively monitor API usage, resolve recurring issues, and manage escalations in close collaboration with our Engineering and Customer Success teams. You’ll lead onboarding design, manage expectations, and deliver consistent value that boosts retention, growth, and satisfaction. In this strategic role, you’ll also explore new tech partnerships and integration opportunities that expand our ecosystem and unlock more value for our customers.
ONCE YOU ARE HERE YOU WILL:
- Own the end-to-end technical integration of our API-driven platform into each client's ecosystem
- Troubleshoot recurring technical issues and drive escalations through to resolution
- Manage a portfolio of enterprise accounts, tracking API usage to protect retention, growth, and satisfaction
- Partner with Customer Success Managers and Engineering to deliver a strong client experience
- Design and continuously improve customer onboarding processes
- Identify new technology partnerships and integration opportunities that expand our ecosystem
- Guide customers through expectation-setting conversations that build long-term trust
- Support escalated tickets alongside the broader support team
- 4+ years of previous experience working as a Technical Account Manager, Integrations Consultant, or similar technical client-facing role
- Experience owning API integrations end-to-end for enterprise-level accounts
- Demonstrated ability to successfully handle the demands of Enterprise accounts, including complex stakeholder management
- Proven experience with SaaS based products
- High level of problem-solving attitude in a troubleshooting environment
- Excellent written communication skills with the ability to explain complex topics in easily understood and concise language to both technical and non-technical professionals
- Stay calm, patient, and professional while managing high-stakes customer relationships
- Analytical understanding with a high focus on data-driven decision-making
WHY YOU SHOULD WORK FOR US:
- The right attitude: modern methods and a diverse, creative workspace with an open and international culture
- Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team
- Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn
- A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware
- High flexibility degree: Prefer to work early or late at night?
ABOUT THE ROLE:
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