Field Clinical Specialist (m/f/d)

Responsibilities and Duties

• Represent Recor Medical during cases to ensure customer and patient success with products and demonstrates expertise in troubleshooting techniques
• Supports procedures as directed by the Commercial Team
• Assists Territory Manager, as needed, when opening new accounts
• Assists in product demonstration and troubleshooting at medical education events
• Works with the Quality department to help track device-related clinical feedback and complaints Educational Support:
• Educates and trains physicians and hospital personnel on technical matters related to our product by conducting and/or coordinating:
• One-on-One training sessions
• In-service education programs
• Seminars and/or outside symposium
• Collects and studies information about new and existing products and monitors competitor sales, prices, and products
• Provides clinical expertise/guidance to internal colleague Sales Support:
• Serves as an effective Recor Medical representative to physicians and supports staff regarding product
• Responds to customer needs and reports customer complaints regarding products and service by developing and/or working with other personnel
• Builds rapport with all pertinent account stakeholders, including physicians, nurses, technologists, and administrators

• Preferred Medical/Nursing/Biomedical background (RN, BA/BS in related fields)
• Relevant working experience in renal denervation or similar and demonstrated Clinical Excellence or at least 2 years of clinical case support
• Medical Device support experience working in Cath-Lab and/or Operating Theater (preferably within Cardiology or Interventional radiology)
• Ability to quickly learn and understand technical information
• Competent and confident presenter and teacher of technical information related to devices, clinical protocols and applicable regulations to personnel in a clinical environment
• Possesses strong administrative skills to ensure all necessary paperwork associated with cases or follow-up, or associated with data collection is correct
• Excellent analytical, problem-solving and trouble-shooting skills
• Ability to communicate, collaborate and build relationships with people across all levels and from diverse backgrounds
• Fluent in French and English language is required, any other European languages is an asset
• Proficiency with standard corporate software applications, including MS Office and other systems
• Open to travel up to 50% of the time to various locations, sometimes on short notice