Field Service Engineer (m/f/d)

Job Description

Duties and Responsibilities:

• Provide on-site and/or in-house servicing, repair and installation of instruments and their components
• Propose solutions to instrument issues and service problems from low to moderate complexity
• Provide technical support to customers via telephone, email, and on-site service for operational or maintenance aspects of instruments to minimize customer downtime
• Develop broad knowledge of STEMCELL instruments including remote diagnostic ability, troubleshooting, and repairs of mechanical, hardware, software-related failures to maintain our instruments
• Support the development and use of service and assembly procedures and train new staff as required, while also assisting with continuous improvement in product design and manufacturing
• Manage your workday and schedule customer visits, assisting with spare parts inventory management, work scheduling and budgeting

Technician with vocational degree in electrical and/or mechanical engineering, B. Eng. or equivalent, M. Eng or equivalent in electrical and/or mechanical engineering. Graduates, Technicians or Engineers are welcome to apply

• Ideally first experiences with robotics, vision systems, liquid handling, automation, machine controls, and software systems
• Excellent communication skills in English and German (verbal, written and presentation); additional languages (eg French) is an asset
• Ideally first experiences with robotics, vision systems, liquid handling, automation, machine controls, and software systems
• Excellent customer facing skills with a proven track record of maintaining customer satisfaction and instrument performance

We offer

Please note this is an onsite role with an expectation of travel for customer support (primarily in Germany and surrounding German-speaking regions). #LI-JS1 #LI-Onsite #LI-NonBench This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.

The annual salary for this job ranges from: €53,500.00 - €72,300.00 STEMCELL determines an individual’s pay within the range based on multiple factors including experience, education, job-related skills, and equity within the team or organization. For jobs that are eligible for sales incentives, the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company policy. In addition to base salary, STEMCELL offers a comprehensive total rewards package that may include health benefits, retirement savings, and more (depending on region).

As a Field Service Engineer, you will ensure that STEMCELL research instruments are properly tested, assembled and maintained at the highest possible standard. You will also be required to travel domestically and internationally to independently troubleshoot and service various STEMCELL research instruments across different sites in Europe. By supporting and providing our teams with technical support, you will help us advance scientific research and our mission of scientists helping scientists.