Freelance Support Agent (Italian) (m/f/d)

• Provide fast, friendly, and effective support to players via our ticketing platform, as well as potentially through chat and email
• Resolve technical, account, and gameplay queries with empathy and professionalism
• Escalate complex issues and collaborate with internal teams to ensure thorough resolution
• Identify and report recurring player issues, suggesting improvements to enhance the player experience
• Maintain up-to-date knowledge of Albion Online and its systems, staying informed about game updates and community trends
• Deliver support in a clear, concise, and respectful manner, ensuring player confidentiality and satisfaction

• Fluency in written and spoken Italian
• Solid verbal and written English communication skills for effective internal collaboration and external communication
• Flexible availability to cover shifts, including evenings and weekends (remote/freelance)
• Demonstrated empathy, patience, and excellent problem-solving skills
• Comfortable using digital tools (ticketing platforms, spreadsheets, basic troubleshooting)
• Deep interest in online games and a genuine desire to help the player community
• Applications must be submitted in English
• If you’re fluent in any additional languages, we’d be happy to hear from you.

• This is a freelance, remote, part-time position
• All applicants must be 18+ and able to receive international payments

Ready to Support Albion Online's Community? If you’re passionate about games, fluent in Italian or another language, and motivated to provide a great player experience, we’d be happy to hear from you. Additional Information