Head of Global Business Services (f/m/d)

• Orchestrate and execute the transition of one of the client’s organizations into a shared service center (200–250 employees) for finance, HR, customer service, supply chain, procurement, as well as quality and production support processes
• Oversee the ramp-down of the existing organization, the delivery of the associated savings targets, and report directly to the Chief Financial Officer
• Manage the performance of the service center and the vendor (including SLA and KPI reviews), and steer remediation actions
• Develop a high-performing global business services team, foster a one-team culture with the business process outsourcing (BPO) provider, and monitor the BPO contract (incl. change requests, cost development, productivity achievement etc.)
• Lead the process harmonization and automation across end-to-end processes, the internal organization and the external provider
• Accelerate the deployment of enabling technologies, including artificial intelligence (AI), robotic process automation (RPA) and workflow automation

• 15+ years of experience in (managing transition into) shared services, thereof multiple years in a role of at least comparable complexity, and a track record in developing, motivating, and retaining anhigh‑performing team
• Know-how in driving significant productivity improvements, negotiating BPO contracts/amendments, and in vendor governance
• Willingness to travel nationally and internationally (approx. 50 %)
• Experience in pharma, healthcare, high-quality manufacturing or similar industries plus good understanding of enterprise technologies like automation and generative AI
• Proficiency in English and German combined with the ability to manage multiple stakeholders and align third-party interests with corporate goals
• A high-energy individual with focus on results, high standards and an impeccable integrity

Was wir bieten

• Wide range of diverse and impactful roles
• Collaboration across languages and borders
• Comprehensive onboarding in Munich
• Flexible working models (including remote work from anywhere in Germany)
• Various opportunities for training and development
• Competitive benefits package