Healthcare Provider Account Manager (m/f/d)

• Manage a portfolio of healthcare providers and act as their main point of contact
• Build strong relationships with providers to meet contract and service targets
• Focus on medical record collection targets/ KPI's and provider network coverage
• Support providers through onboarding, assessment, and ongoing participation in the network
• Act as the escalation point for provider issues and resolve blockers to programme requirements
• Work closely with internal teams to ensure the provider network meets client needs
• Identify and onboard new providers where there are gaps in coverage
• Keep provider information accurate and up to date across systems
• Support providers with medical record submissions, including Electronic Health Records transfers
• Identify recurring provider or client issues and coordinate solutions (e.g. claims, credentialing, site assessments)

• Proven service delivery experience in a professional services B2B environment or senior account management experience or program management experience
• Bachelor’s degree, equivalent or qualification by experience
• Highly proficient in English (written and verbal)
• Highly proficient in German
• Self-starter, self-driven to deliver results
• Ability to establish and maintain relationships with clients / providers / suppliers and cross departmental team members
• Proven experience in building strong and effective relationships with medical professionals at medicalinstitutions – including senior management levels
• Negotiation, conflict resolution, and presentation skills
• Dynamic and creative problem-solving abilities

Wir bieten

• Warm, supportive and open company culture
• Full-time (paid) induction training, regular coaching to further support and develop your skills
• We celebrate diversity on a global scale and encourage every colleague to bring their personal best by creating an environment of inclusion and equal support
• Employee Assistance Program
• Private Medical Insurance
• Pension Contribution