Manager Air Freight Import (f/m/d)

• Lead, organize, and coordinate the Air Import department, ensuring efficient day-to-day operations and effective resource allocation.
• Ensure the smooth, timely, and compliant handling of air import shipments, including airline bookings, customs clearance, and the organization of onward transportation.
• Lead, support, evaluate, and develop employees, including onboarding, training, and performance feedback.
• Maintain a high level of customer satisfaction through proactive customer support and by ensuring compliance with customer-specific processes and requirements.
• Coordinate communication with customers, airlines, agents, service providers, and internal teams, and resolve operational issues and exceptions.
• Analyze and continuously improve processes, procedures, and documentation.
• Prepare quotations, calculations, analyses, and presentations, and participate in negotiation and sales meetings.

• Minimum a completed commercial training in freight forwarding, logistics, or business administration and several years of experience in international air freight forwarding, preferably in import operations and customs clearance
• Experience in planning, coordinating, and leading operational teams to ensure efficient workflows, resource allocation, and service quality
• Strong customer service orientation and relationship-building skills
• Excellent communication, negotiation, and problem-solving abilities
• Strong organizational skills with the ability to prioritize effectively in a fast-paced environment
• Accurate, organized, and independent working style with strong attention to detail
• Fluent spoken and written German and English; additional European languages are an advantage

What AIT can offer you We believe in rewarding your talent and supporting your growth and long-term security. In addition to a competitive salary and comprehensive benefits package, you’ll enjoy:

• Modern workplace equipment to support your daily work
• Capital‑forming benefits helping you build financial assets
• A company pension plan with our preferred provider Allianz, including an employer contribution in line with statutory regulations
• 30 days of paid holiday per year to relax and recharge
• Five paid volunteer hours per year, giving you the opportunity to give back to the community