Migration Manager (f/m/d)
IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation
As a Migration Manager, you are the thread running through every migration: from the moment a customer shows interest in our new platform all the way through to post go-live stabilisation, you are their single point of contact. This role goes well beyond a standard onboarding profile — you drive the full migration cycle, coordinate Solution Engineers and the Onboarding team, and deliver onboarding directly on standard accounts. Your mission: own the end-to-end migration of IDnow customers onto the TrustPlatform — managing customer relationships, internal teams, and risks — with rigour and autonomy
- Own the migration of each account: plan, milestones, risks, weekly status
- Be the single named contact for the customer from kick-off to CSM handover
- Coordinate Solution Engineers and the Onboarding team on complex migrations (multi-product, multi-country, regulatory constraints)
- Deliver onboarding autonomously on standard accounts: integration guidance, testing, go-live validation, hypercare
- Anticipate and escalate blockers before they impact the customer or timeline
- Build migration playbooks to continuously improve our
5+ years in a Post-Sales role in a B2B SaaS environment: Customer Success, Implementation Manager, Technical Account Manager, or equivalent
- Proven track record managing complex migration or implementation projects involving multiple internal teams
- Comfortable working with regulated customers: Banking, FinTech, Insurance, Telco
- Sufficient technical understanding to read an architecture, challenge a solution design, and spot integration risks — without being a developer
- Strong transversal leadership: able to mobilise teams without hierarchical authority
- German — fluent, required · English — professional level, required
Exposure to digital identity, KYC/AML, or eIDAS: a
Perks &
- Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions.
- We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification.
- We make your remote work comfy: we provide support on equipment and offer flexible working hours.
- We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work.
- May your family require your attention or other reasons apply: use the benefit of our paid special leave days.
- Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with ourWorkcation possibilities.
In addition to the perks & benefits above, we offer specific benefits that differ between our locations.