Operations Specialist - Mandarin Speaker (m/f/d)

Your Responsibilities

• Act as a key interface to BPO partners and support daily operational communication
• Support business volume forecasting and assist in operational planning
• Monitor service quality through call and chat audits (e.g. communication style, issue handling, documentation)
• Identify improvement areas based on data and operational insights
• Support the development and delivery of trainings for operational teams
• Create and maintain training materials, guidelines, and assessments
• Train stakeholders on internal systems and processes

Your Profile

• First experience in operations, customer service, BPO environments, or similar fields
• Strong analytical mindset and confidence in working with data
• Good understanding of operational processes and service quality management
• Experience in training, coaching, or creating training materials is a plus
• Comfortable working with common office tools and data analysis tools
• Strong communication skills and structured way of working
• Fluent in Mandarin & English, German is a plus

What You Can Expect

• A role with real impact on service quality and operational excellence
• The opportunity to shape processes in a growing international environment
• Close collaboration with cross-functional and international teams
• A dynamic setup where ideas are welcomed and improvements are visible

Operations Specialist - Mandarin Speaker (m/f/d)