Order Processing Specialist (m/f/d)

• Manage the complete order process, including quote preparation, order review, order entry, shipment tracking, and invoicing.
• Monitor and administer service and maintenance contracts, including scheduling service technicians and ensuring that all contractually agreed services are performed on time.
• Coordinate with customers and stakeholders, including external service providers, purchasing, logistics, and internal teams, regarding order status, delivery updates, and service progress.
• Maintain accurate customer and order data in ERP and CRM systems, while monitoring deadlines to ensure timely processing and execution.
• Support warehouse-related activities, including inventory coordination and control in line with company-wide working capital targets.
• Operate a forklift when needed, ensuring safe loading and unloading of deliveries in accordance with applicable safety regulations.
• Support accounts receivable management by monitoring open items and collaborating with the responsible Area Sales Manager on actions to secure payment receipt.
• Handle customer complaints by documenting cases and coordinating corrective actions with the relevant product area.
• Prepare monthly performance and KPI reports using the CRM system.
• Assist with trade shows and sales events, including preparation, coordination, and execution.

• Required language skills: Fluency in Dutch and English is required.
• Additional language skills: German language skills would be a strong advantage.
• Professional experience: 1–2 years of experience in sales or a sales-related role, such as inside sales, customer service, sales support, or service coordination.
• Relevant background: Proven experience in a sales or sales support role, ideally within an industrial, technical, or manufacturing environment.
• Systems experience: Experience working with ERP and CRM systems, including maintaining customer data and managing order-related information.
• Industry experience: Experience in an industrial or technical environment is considered an advantage, but the type of previous sales experience can be flexible.

We offer

• Innovative culture: Be part of a team that thrives on creativity, collaboration, and innovation.
• Global impact: Work for a company that is a world leader in vacuum transport and automation solutions.
• Global presence: Piab has 25+ sales offices and more than 900 partners worldwide, providing a strong international network and global reach.
• Sustainable vision: Contribute to an automated world that promotes safety, efficiency, and responsible use of resources.
• Professional growth: Access opportunities for continuous learning, development, and career advancement.
• Diverse and inclusive workplace: Join an organization that values diversity and fosters an inclusive environment.