Panel Manager (f/m/d) - Freelancer / Contractor; 100% remote possible

Your job: figure out what makes a panel strong and scalable, then turn that understanding into measurable action. You'll identify the metrics that matter most, find opportunities to improve panel quality and availability, and build a practical framework that helps us serve studios better as we grow. This is a freelance contract (3–6 months) with a clear mission: build a stronger foundation for how we measure, manage, and grow our player panel.

Key Responsibilities:

• Panel strategy and ownership. Take ownership of the health and growth of PlaytestCloud's global player panel.
• Metrics and insight. Define and track the metrics that connect panel performance, player experience, studio needs, and business growth.
• Opportunity identification. Analyze panel data to find the highest-impact opportunities, constraints, and risks.
• Actionable improvements. Turn insight into practical recommendations, and work with the right teams to implement and measure them.
• Cross-functional collaboration. Partner closely with Research Operations, Product, and GTM to make sure the panel supports great outcomes for our studios.
• Sustainable foundations. Set up a reporting rhythm, performance framework, and roadmap the team can keep using after the contract ends.

Must-have:

• Panel experience. Recent hands-on experience managing, running, growing, or optimizing a large participant panel, research-participant community, or gaming community — including participant supply, retention, quality, segmentation, and/or incentive strategy.
• Commercial and analytical mindset. You know how to find the few metrics that actually matter, connect them to customer and business outcomes, and use data to make good calls.
• Tool competency. Comfortable querying databases in SQL, and familiar with agentic AI tools like Claude or Codex.
• Ownership. You're a self-starter who likes taking on an ambiguous challenge, building structure around it, and driving it forward on your own.
• Practical problem-solving. You turn analysis into clear priorities and action, not insight for its own sake.
• Strong communication. You can explain complex findings clearly to technical and non-technical people alike.
• Strong English. Comfortable communicating in written and spoken English on a remote, international team.

Great to have:

• Qualitative research experience. Experience supporting or working closely with qualitative user research, including participant recruitment, study operations, interviews, usability testing, or research synthesis.
• Games and player research. Interest in games, player research, or the gaming industry. Direct games-recruitment experience is not required.

We offer

Location: Remote (No Relocation) Employment Type: Contractor / Freelance ; 3 to 6 months contract

About the role