Platform Architect ServiceNow (m/f/d) (Information-Architect)

Your responsibilities:

• Your overall responsibility is the architectural design of the global ServiceNow platform
• The globally deployed ServiceNow platform at G+D is a strategic pillar for all IT services and you will take the comprehensive and independent architectural responsibility
• You are a key player for global ServiceNow projects by consulting and supporting the business in planning, technical process design, evaluation, and implementation of new ServiceNow platform services
• Your high motivation towards keeping the platform architecture straight to best practice and out of the box reference architecture assures a stable operation and a high availability of the platform services
• As the complete and compliant documentation is one of our crucial requirements, we trust you in keeping the technical platform documentation on a high level of quality and valuable content
• The self-motivated evaluation of new technological developments regarding the ServiceNow platform drives you and delivers us the head start for new projects
• Standing still is regression but you push the platform forward by regular reviews of the installed base components and processes as CSI initiatives
• No one is an island, so you are professionally leading and coaching internal and external service providers and technical consultants
• Do good and let others know about it is your strategy by regularly informing stakeholders about the status of central projects, roadmaps, and innovations in the G+D ServiceNow environment
• And as marketing is one of your strengths you are always developing, maintaining, and updating communication channels regarding platform services with all stakeholders

Your qualifications:

• Completed technical degree or degree in business informatics
• At least five years of experience in ServiceNow and ServiceNow architectural design
• Outstanding knowledge on the CORE technology including data architecture, database design, technical configuration and overall implementation
• Deep procedural/functional and technical understanding of the CMDB and the CSDM
• Very good knowledge about and experience in the ServiceNow applications resp. functions ITSM, ITOM, SPM and Request Management
• Good knowledge and experience in the ServiceNow applications resp. functions ITAM, CSM, HRSD, GRC and Now Assist technology as well as interface design
• Understanding process design and documentation as basis for daily work
• Intercultural experience, specially with India
• Independent, solution-oriented, and structured working style
• Interest in new and innovative solution approaches
• Friendly, communicative, and team-oriented demeanor
• Experience and confidence in public speaking situations
• Willingness to travel as required
• Excellent German and English skills, both written and spoken
• Your qualifications:
• Completed technical degree or degree in business informatics
• At least five years of experience in ServiceNow and ServiceNow architectural design
• Outstanding knowledge on the CORE technology including data architecture, database design, technical configuration and overall implementation
• Deep procedural/functional and technical understanding of the CMDB and the CSDM
• Very good knowledge about and experience in the ServiceNow applications resp. functions ITSM, ITOM, SPM and Request Management
• Good knowledge and experience in the ServiceNow applications resp. functions ITAM, CSM, HRSD, GRC and Now Assist technology as well as interface design
• Understanding process design and documentation as basis for daily work
• Intercultural experience, specially with India
• Independent, solution-oriented, and structured working style
• Interest in new and innovative solution approaches
• Friendly, communicative, and team-oriented demeanor
• Experience and confidence in public speaking situations
• Willingness to travel as required
• Excellent German and English skills, both written and spoken

Homeoffice:

Umfang: Nach Vereinbarung

For our department Integrated Customer Services we are looking for a Platform Architect ServiceNow (m/f/d) as soon as possible.