Robotic Implementation Specialist (f/m/d)

Provide technical support in the OR during robotic-assisted procedures using the hinotori robotic surgery system, ensuring safe, efficient, and uninterrupted use of the system.

• Act as the primary on-site technical champion and point of contact in the OR, supporting the overall system setup during cases, troubleshooting, and workflow optimization throughout the daily surgical routine
• Identify and resolve technical issues of the system in real time, escalating complex situations in a timely fashion to the appropriate teams when required.
• Support hospitals with related materials, equipment, instrument availability and readiness in strict communication with the OR teams and their stakeholders, including ordering processes and stock checks
• Collaborate with the Training Department during the customer training at the Medicaroid Intelligence Laboratory training center (MIL ORSI / MIL IRCAD) supporting the customers of the affiliated hospital implementing or using the system.
• Bridge the communication between Medicaroid Europe GmbH and the customer site.

• Experience in the OR setting or understanding of the OR setting and dynamics
• Min. 2 years of clinical experience or commercial experience in similar role
• Personal hands-on technical aptitudes, with willingness to learn complex and advanced medical equipment.
• Excellent interpersonal communication skills
• Ability to work under pressure and strict deadlines
• Ability to work alone and in multidisciplinary teams to achieve the KPIs of the company
• Ability to deliver clear relevant information within the boundaries of the role
• High organizational and time management skills, prioritizing appropriately the task and the support provided
• Ability to escalate situations appropriately in a timely fashion
• Proficiency in information gathering, documentation and report writing
• Ability to lead and work on projects
• B2 verbal and written English required
• C2 verbal and written German Required
• Flexibility to travel also during unsocial hours
• On field support for a minimum of 60% of the time
• Personal motivation and striving for improvement and development
• The position requires on-site presence at one of the installation sites (Regions Mainz, Tübingen and/ or Gronau).
• Valid driver’s license, enabling independent travel to and between installation sites.

We offer

Our organizational structure is built around collaborative, cross-functional teams, enabling short decision-making paths and a strong partnership-driven culture.

• We take work–life balance seriously and provide flexible working conditions that support both professional and personal needs.
• We are an innovative company with a start-up mindset, offering the opportunity to actively shape structures, processes, and milestones.
• Talent development is a priority, supported through close collaboration between management, functional departments, and Human Resources.
• We strongly believe in lifelong learning and view continuous professional development as a core element of our culture.
• Employee well-being matters to us — we actively promote health initiatives, including a weekly fresh fruit delivery to support a healthy work environment.
• You will benefit from 30 days of annual leave, in addition to company holidays on carnivals „Rosenmontag“, on Christmas Eve, and on New Year’s Eve.

Model: On field - Hybrid Travel: minimum 6