Job-Nr. 27421232

Sales Support Coordinator (m/f/d)

CHEPLAPHARM Arzneimittel GmbH vor 1 Wochen

VollzeitHybrid

StandorteBerlin, Berlin +1

Order-to-Cash Process & Order Management

Responsibility for the entire order-to-cash process—from order acceptance through availability checks and delivery coordination to invoicing.
Customer and Partner Support Managing existing customer accounts, processing returns, and proactively communicating shipping and order information to customers and business partners.
Delivery Capability & Product Availability Monitoring product availability in close collaboration with the Supply Chain, Quality, and Logistics departments, and ensuring on-time and accurate delivery.
Commercial Documentation & SAP Data Maintenance Processing purchase orders, invoices, debit and credit memos, preparing shipping documents, and maintaining sales and customer master data in the SAP system (SD).
Quality & Complaint Management Assisting with the handling of customer complaints in collaboration with the quality team to ensure prompt and compliant resolutions.
Performance & KPI Management Monitoring and ensuring the achievement of key KPIs, including revenue and EBITDA targets, partner satisfaction, and on-time delivery and invoicing (2-day rule).

Completed vocational training or a high school diploma, plus 1–3 years of experience in sales, sales support, or a similar business role. Work Style
Proactive, hands-on, and highly results-oriented, with a strong sense of personal responsibility. You thrive in a fast-paced environment and are able to identify opportunities for improvement. Communication and IT
A detail-oriented work style with strong communication skills and a customer-focused mindset, as well as fluency in German and English. Proficiency in MS Office.

A growing company with a diverse, open working environment and employees from around 40 countries. Flexible working models & work-life balance
Individually customisable working models, including the option to work from another EU country for up to two months per year. Working time account with compensatory time off and 30 days of holiday. Individual benefits & pension provision
Flexible benefits budget, e.g. for increased company pension provision, fitness and health offers or subsidies for travel and meal costs. Discounts & additional benefits
Access to the corporate benefits platform with discounts at hundreds of partner companies. Further development & team culture
Internal and external training courses tailored to personal goals, as well as company and team events to strengthen cohesion and celebrate successes together.