Salesman/ Customer Advisor - Telekom Shop Lübeck (m/f/d/x)

About the position

As Seller Shop II (m/f/d) at our location in Lübeck (Breite Str. 50), you are the face and voice of our local company. With a passion for innovative telecommunications products — from mobile communications and modern fixed networks to MagentaTV — you will inspire our customers with competent and needs-based advice. In this role, you will independently take on demanding sales and consulting meetings, carry out targeted cross-selling and upselling, and use your distinctive negotiation skills to ensure successful deals. Through your professional complaint and complaint management, you can transform even challenging situations into positive service experiences. At the same time, you actively contribute to an appealing product presentation, smooth checkout processes and a structured shop organization, thus creating sustainable customer experiences.

That's what you bring with you

• Profound experience in sales: Several years of experience in active customer service and direct sales, ideally in the telecommunications or IT environment.
• Product knowledge: Strong interest in telecommunications solutions (fixed network, mobile communications, TV) as well as a good technical understanding of smartphones and routers.
• Conclusion & negotiation skills: Enthusiasm for actively approaching customers and verifiable success in cross-selling and upselling.
• System and cash register expertise: Safe use of modern cash register systems (POS) and ideally experience working with CRM tools.
• Service and solution orientation: High customer orientation, empathy and professionalism, including in complaint and complaint management.
• Communication: fluent German language skills for convincing and professional customer service.

Nice-to-have

• First experience in telecommunications or IT retail
• Profound knowledge of current smart home solutions and IoT devices
• Experience with common telecommunications sales tools and POS systems
• Basic English language skills for advising international clients
• Participation in sales technique training or certification or de-escalation training

What we offer

• Attractive compensation: Fair salary under collective agreement (EC4) including vacation and Christmas pay as well as success-based bonuses
• Employee benefits: Exclusive discounts on telecommunications industry products and tariffs as well as corporate benefits
• Work-life balance: Regulated working hours with predictive shift planning in the shop
• Development opportunities: Comprehensive training, continuous product training and a wide range of continuing education opportunities in sales
• Modern working environment: Central location in Lübeck (Breite Str.), state-of-the-art cash register systems (POS) and digital consulting tools
• Strong team: Collegial cooperation, open feedback culture and regular team events

Salesman/ Customer Advisor - Telekom Shop Lübeck (m/f/d/x)