Senior Support Engineer (EMEA) (m/f/d)

• Provide direct technical support to customers running Qdrant, mostly asynchronous rather than face to face.
• Troubleshoot production issues across Kubernetes, cloud infrastructure, networking, storage, and the database layer.
• Lead incident investigations and turn recurring problems into documented diagnostics and repeatable fixes, using AI-assisted tooling to speed up triage where it helps.
• Partner with engineering and platform teams to resolve customer issues and feed learnings back into the product.
• Build and maintain internal tools that make support workflows faster and more observable.
• Write and maintain clear documentation for both customers and the internal team.
• Lead by example through strong technical work, initiative, and collaboration with stakeholders across the company.

• 5 or more years in a customer-facing support or infrastructure role, ideally supporting production Kubernetes environments.
• Strong, hands-on Kubernetes skills. A Certified Kubernetes Administrator (CKA) credential is a plus.
• Proficient in Python or a similar language for scripting and automation.
• Experience with Kafka or similar distributed systems.
• Comfortable working in AWS, GCP, or Azure.
• Solid understanding of database internals and how they behave under production load.
• A proactive, ownership-driven mindset. You dig into ambiguous problems without waiting to be asked.
• Clear communicator who can translate between technical and non-technical audiences.

Nice to Have

• Familiarity with vector search or vector database technologies.
• Terraform and infrastructure-as-code experience. Security background is a plus.
• Experience with observability tools (for example, Prometheus or Grafana) and automating support workflows.

Why join us

• A remote-first, international team working on cutting-edge AI infrastructure.
• A competitive salary with additional perks.
• Flexible working hours and async-friendly culture.
• High ownership and real impact.
• Open-source, engineering-driven culture.
• Choose your own laptop equipment.
• For US-based full-time employees, we also offer a comprehensive benefits package including 401k match, health, dental, and vision insurance, plus flexible PTO policy.

Qdrant is an equal-opportunity employer. We believe the best ideas come from diverse teams, and we actively welcome applicants from all backgrounds. If this role excites you but you don't check every single box, we'd still love to hear from you! We don't want to miss out on great people because of a checklist.