Service & Processes Project Manager (f/m/d)
Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare and cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE®, RYOBI®, AEG® – recognized worldwide for their deep heritage and innovative product platforms of superior quality. The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$15.2 billion and around 50,000 employees in 2026. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.
Your role:
- Lead and support after-sales projects across the company’s product portfolio, covering new service launches, new product ranges and process optimization initiatives
- Contribute to the development and continuous improvement of service processes, documentation and systems
- Collaborate closely with service partners, sales representatives and end customers to continuously enhance and optimize the after-sales service offering
- Work in close coordination with the local service manager to ensure effective support during the launch of new service initiatives, including planning and execution of all relevant activities
- Monitor and validate all prerequisites and essential steps required for the successful rollout of each programme, ensuring readiness prior to go-live
- Oversee programme timelines, ensuring milestones are achieved and deadlines are met
- Participate actively in all testing procedures to ensure thorough and effective validation processes
- Lead the transfer and implementation of processes within the sales units, ensuring clear communication and coordination
Your profile:
- Extensive experience in project management
- Solid professional experience in After Sales, Service Coordination, Technical Customer Support or similar
- Willingness to travel in accordance with business requirements
- Experience in working with data analytics platforms, ideally with Qlik Sense
- Expertise in MS Office applications and experience with CRM and ERP systems
Your perks:
- Interesting tasks with an attractive employer – recognized as a “Top Employer” by kununu in 2025 and 2026
- Free parking spaces directly next to the office and good public transport connections
- Fresh fruit, water and hot beverages for free
- Company fitness via “EGYM Wellpass”
- Bicycle leasing via “JobRad”
- EAP (mental support for employees)
- Learning platforms such as “GoodHabitz” and “Learn TTI” for your professional development
- Special employee benefits via “Family & Friends” and additional corporate benefit
To strengthen our team in Winnenden (Stuttgart area) as soon as possible, we are looking for an Service & Processes Project Manager (f/m/d)
Über den Arbeitgeber