Skilled Technician (Instandhaltungstechniker/in)

The role holder demonstrates core skills, knowledge, and competence in all role requirements, and is improving capability and proficiency

Responds effectively by understanding and listening to customer needs to deliver great service Finds appropriate opportunities to present and sell Value Added Products and Services (VAPS)

Understands and works towards branch and personal KPIs Maintains tools and related kit in good condition

Is technically trained for “Standard” jobs but may not have put all training into practice and is exposed to “complex” jobs with supervision Requires further support, development and supervision to meet targets and complete new or unfamiliar tasks

Understands company policies and procedures and complies with them