Solution Delivery Specialist (m/f/d)

• Configure, maintain, and optimize order processing solutions (e.g., Esker and EDI) to ensure accurate, efficient, and seamless order entry.
• Contribute to achieving EMEA and local automation targets.
• Continuously drive process improvements by evaluating, piloting, and implementing new tools, technologies, and innovative ideas, while promoting their adoption across the organization.
• Identify automation blockers at both EMEA and country level, and support initiatives and projects aimed at resolving them.
• Ensure the timely completion of assigned tasks and projects while adhering to established policies, procedures, and keeping accurate documentation.
• Actively participate in knowledge-sharing activities and best practice sessions to enhance team expertise and support automation objectives.
• Support the deployment and adoption of Global Customer Experience (GCX) solutions for both internal and external customers.
• Leverage professional expertise and business knowledge to address diverse operational challenges and contribute to customer success, GCX objectives, and broader goals.
• Collaborate effectively with cross-functional teams to identify, develop, and implement automation and process improvement opportunities.
• Monitor and analyze process performance, providing recommendations to enhance efficiency, quality, and customer experience.

• Strong interest in automation technologies, with a proven ability to rapidly learn and adopt new tools, technologies, and business concepts.
• Excellent analytical and critical thinking skills, with a structured approach to problem-solving and strong attention to detail and accuracy.
• Customer-focused mindset with a proactive, solution-oriented approach and strong problem-solving capabilities.
• Strong communication and interpersonal skills, with the ability to effectively collaborate within teams and across cross-functional stakeholders.
• Ability to prioritize tasks efficiently, manage multiple responsibilities, and deliver results with minimal supervision.
• Experience working with SAP and Salesforce Service Cloud.
• Advanced proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Fluent in German and English; proficiency in additional languages is considered an asset.

What we can offer to you:

• A competitive compensation and benefits package
• Working in an international environment
• Inspirational colleagues & culture
• Possibility to make an impact
• Fast Growing and innovative environment
• Possibility to work on personal development

The resource will be part of the Solution Delivery team, focusing on order automation and process improvements.

Requisition ID: 634976