Job-Nr. 75945430

Team Lead, Customer Renewal – EMEA (m/f/d)

TeamViewer Germany GmbH vor 1 Wochen

VollzeitFührungsposition

StandortBerlin, Berlin

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

As a Team Lead - Customer Renewal for the EMEA region at TeamViewer, you will lead a team focused on maximizing customer retention and renewal revenue. You will be responsible for developing strategies, optimizing processes, and managing performance to ensure a seamless and value-driven renewal experience for our customers. Your leadership will be key in driving customer satisfaction, reducing churn, and supporting long-term growth across the region.

Lead and coach a team of renewal specialists across the EMEA region
Develop and implement strategies to improve renewal rates and customer retention
Monitor team performance and KPIs, providing regular feedback and support
Collaborate with Sales, Customer Success, and Finance to align renewal processes and goals
Identify at-risk accounts and support proactive engagement strategies
Ensure accurate forecasting and reporting of renewal pipeline and outcomes
Drive process improvements and automation to increase efficiency and scalability
Represent the voice of the customer in internal discussions and initiatives

Bachelor’s or Master’s degree in Business, Sales, or a related field
5+ years of experience in customer success, renewals, or account management, with at least 3 years in a leadership role
Strong understanding of SaaS business models and customer lifecycle management
Proven track record of improving renewal performance and reducing churn
Excellent leadership, communication, and stakeholder management skills
Experience with CRM and renewal tools (e.g., Salesforce, Gainsight, or similar)
Analytical mindset with the ability to interpret data and drive decisions
Fluent in English; additional EMEA languages (e.g., German, French, Spanish) are a plus

What we offer

Onsite Onboarding in our HQ office for an optimal start
Great compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews
Public transport friendly offices
Special terms for local gyms
Access to Corporate Benefits platform with many discounts
Regular Team events and company-wide celebrations
Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
Hybrid work time
Work From Abroad Program allowing up to 40 days of work outside your contracting country
We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!