Technical Sales Engineer (m/f/d) - Metal Vacuum Impregnation

What will you do?

• Manage and grow a regional customer portfolio across North of the River Main (West, East & North Germany), including occasional travel to BENELUX (every 1–2 months). •
• Conduct regular customer visits focusing on acquisition, technical consulting, and after-sales support. •
• Identify declining purchasing trends, investigate causes, and develop corrective actions. •
• Plan and schedule meetings with prospects and existing customers; engage prospective customers through outbound business development activities and needs assessments. •
• Present Maldaner’s full offering in impregnation processes and related surface treatment technologies. •
• Provide technical guidance to customers and prospects, working closely with internal technical experts. •
• Prepare, coordinate, and follow up on customer quotations; manage offer negotiations independently. •
• Organize sample impregnation activities, including:
• • Collecting customer parts
• • Supervising sample impregnation at Langenfeld, Leipzig, Altbach, or occasionally at customer sites
• • Performing visual checks under UV light
• • Attending subsequent leak tests
• • Forward customer technical requests to internal teams and ensure timely resolution.
• • Support complaint handling to minimize quality costs; escalate warranty topics when necessary.
• • Conduct customer surveys and gather quality-related feedback.
• • Maintain a detailed customer project list documenting all interactions, decisions, and next steps.
• • Prepare quarterly summaries including market insights, competitor benchmarking, sales optimisation ideas, and event recommendations.
• • Maintain customer data and monitor customer goods receipt via the ABAS ERP system.
• • Cooperate closely with management and internal stakeholders to ensure excellent service delivery and continuous improvements.
• Requirements

What do we look for?

Experience & Education

• Some technical knowledge in impregnation processes. •
• Experience in a technical customer-facing role is strongly preferred (technical sales, application engineering, technical service, process engineering, or similar). •
• Ability to understand manufacturing processes and translate technical needs into practical solutions for customers. •
• A degree in engineering, materials science, or a related field is valued but not required. We also welcome applicants with equivalent technical experience. •
• Technical certifications or significant industry experience in conversion coatings, remanufacturing, anodizing, impregnation, or metalworking chemistry are highly regarded.

Languages

• German and English – both written and spoken – are essential. •
• Location: Dusseldorf area, ideally within commutable distance to the Langenfeld site.

IT Literacy

• Advanced MS Office / O365 skills and the ability to learn new IT systems quickly.

Other Requirements

• Approximately 50% travel across customer sites and our job shops (Langenfeld, Leipzig, Altbach); the remaining time is mainly home-office based. •
• Ability to visit our Langenfeld head office once a month. •
• Strong communication, organisation, and technical problem-solving skills. •
• Customer-focused mindset with the ability to work independently and manage your own schedule.

Soft Skills

• High safety consciousness – safety is foundational to our culture. •
• Customer-centric and dedicated to meeting expectations. •
• Analytical thinker and problem solver. •
• Curious, open to change, and willing to try new approaches. •
• Strong integrity and reliability—always following through on commitments. •
• Results-driven with a proactive, hands-on mindset. •
• Team-oriented, able to collaborate effectively with internal technical, operations, and commercial teams.

We offer

Benefits

• Remote working arrangement (approx. 50% home office) •
• Sales incentive program •
• Company car for private and professional use •
• 2 annual paid volunteering days •
• Opportunities for career development within commercial, technical, and leadership tracks •
• Access to QH University and continuous learning tools •
• Strong wellbeing, mental health, inclusion, and diversity, equity and inclusion (DEI) programs