Working Student - Returns Management (m/f/d)

What is your Day to Day Mission:

• Assist the team to coordinate with the customers to return systems or subsystems for repair and maintenance. Documentation
• Documentation and control of incoming and outgoing system configurations in existing configuration databases. Repair Coordination:
• Assist the team to coordinate between the customer and the repair team to communicate and monitor repair timelines. Compensation Management:
• Coordinate compensation shipments with the customer, Tier 1 support and the fulfilment team. Ticket Management:
• Handle and monitor repair tickets in Jira Service Management and provide structured documentation. Ongoing Learning and Product Knowledge:
• Stay up to date on new components and products to ensure Continuous Improvement:
• Contribute to internal process enhancements that increase efficiency and service quality. Customer Issue Resolution:
• Take ownership of customer complaints and escalations, drive resolution in coordination with internal teams.

What you bring to the team:

• You are studying management, logistics, supply chain management, production or a related field.
• You are a strong communicator who is comfortable working with customers as well as coordinating across Support, Repair, Fulfillment, and other internal teams.
• You have a structured and reliable working style, keeping track of multiple repair cases, priorities, timelines, system configurations, and stakeholders simultaneously.
• You are customer-oriented and solution-driven, especially when handling complaints, escalations, or time-critical service requests.
• You enjoy working in a fast-paced and evolving environment and are motivated to continuously improve processes, workflows, and service quality.
• You are a collaborative and dependable team player who contributes to smooth day-to-day operations and builds strong relationships across teams.
• You are fluent in German and English and communicate confidently with both internal and external stakeholders.

Our benefits:

• Flexible working hours: With trust-based working hours, you are not only responsible for your working hours, but also for your work-life balance.
• Mobile working: If it gets too turbulent for you in our office, you can get the necessary balance through mobile working.
• Stay active: With EGYM Wellpass, you get access to thousands of fitness and sports facilities — and of course, we subsidize the membership.
• Corporate Benefits: Your opportunity for attractive offers and discounts from well-known suppliers and brands, e.g. Adidas, Apple, Expedia.
• Employee events: We not only want to grow together, but also celebrate our successes together.
• Lunch-Card: Be powerful with delicious energy, daily lunch budget is sponsored.
• Company Shuttle: Enjoy our convenient shuttle service that picks you up from Laim in Munich and brings you to our location, with return trips at the end of the workday.

As a Working Student in Repair & Service Coordination, you will be a key part of our team to ensure smooth and efficient repair and service processes for our customers. Together with our world-class team, you will take an empowering role in supporting our operations and customer service. You will work closely with Customer Support, Repair, and Fulfillment to coordinate repairs, system returns, and customer requests. By ensuring reliable processes and continuously improving our service quality, your mission will have a powerful impact at Quantum Systems.

Our commitment:

We are an open-minded company that not only values diversity, but actively promotes it. Regardless of gender, age, ethnic origin, religion, sexual orientation or disability, we firmly believe that the diversity of our employees is an essential part of our success. At our company, every voice is heard and every perspective is valued. We believe that our differences enrich us and help us to find creative solutions and generate innovative ideas. We pride ourselves on creating an inclusive work environment where all employees can reach their full potential.