Zendesk Admin, Operations Consultant (m/f/d)
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work. If you’re ready to grow and lead your journey, Flix is the place for you! null null null null null null null null null null
At Flix, Customer Service actively transforms how we provide a service to our passengers while adopting frontier technologies. ZenDesk is one of the systems to be implemented after the pilot and you will own this. As a Zendesk Admin, Operations Consultant, you are the person who does the actual configuration work: you build the workflows, routing, and channel setup that hundreds of agents and millions of passengers will use every day. You sit inside the business team. You take business requirements from market and process owners, turn them into working Zendesk configuration yourself. You own what is shipped in production. You are comfortable being the most hands-on Zendesk person in the room.
About the Role
About You
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career. To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!