Job-Nr. 72075234

Assistant Store Manager W/M - Hamburg (m/f/d)

Salomon/Wilson Outlet-Shop Garching vor 3 Tagen

Vollzeit

StandortHamburg, Hamburg

Salomon promotes diversity and inclusion and values careers based on competence and performance.

Meets financial targets
Coach & lead the team to deliver the best shopping experience
Contribute to ensure the highest standard of operational excellence
Is autonomous in store management in the absence of the store manager
The Assistant Store Manager needs to be hands-on, ensuring that daily tasks are done and overseeing all expertise available in store. Key responsibilities:
Performance management
Actively participates to reach targets and optimize costs
Guarantee an outstanding service excellence
Drive the implementation of commercial operations & store animations
Customer service excellence
Act as a role model, instilling the importance of customer service to the team and follow up through training
Present and visible on the shop floor, interacting with customers and team members
Support the store manager in the execution of marketing activations and VM guidelines to meet Brand and storestandards(except Flagship)
Handle and resolve customer inquiries and complaints professionally
Team management
Support the manager in the daily team animation
Lead by example on being on the floor and coaching to achieve customer service excellence
With the support of the training referent, motivate and coach the team on product expertise & signature Service excellence
Participate to recruit sales associates, build & support newcomers with a strong onboarding path
Promote a positive, cooperative and engaged work climate
Support store manager to identify underperformers to put in place appropriate action plan through individual KPIs management at first
Support store manager to identify talents within the team
Operational management
Ensure the VM guidelines and brand image are respected (except Flagship)
Participate to stock management: replenishment, deliveries, PI (except Flagship)
Ensure SOP excellence is respected (cash desk, H&S, aftersales)
Contribute to KPIs analysis and corrective action plan
Relay of the store manager
Replace the store manager during their absence
Take “4 walls” operational decisions
Be the link between the team & the manager
Be proactive to propose constructive action plans Qualifications Your profile:

At least 2 years of experience in retail management
Adhere to SOP excellence
KPIS obsessed
Business & customer service driven mindset
Experience in People management
Role modeling, positive mindset, solutions oriented
Coaching & Feedback culture
Fluent in English, with a good working level of German
Build personalized connections
Ensure positive shopping experience and adhere to SOP excellence
Appeal for performance products and their benefits
Demonstrate operational efficiency & agility We offer Additional Information What We Offer: •