CRM SOLUTION ENGINEER (M/F/D)

As CRM Solution Engineer, you own the quality of the data that fuels our marketing engine. Operating as a functional data architect, this role defines what good data looks like, tests it, and coordinates the cross-system changes needed to achieve high-volume precision. While hands-on development (SQL, automations, journeys) is handled by dedicated SFMC developers, your focus centers on guaranteeing that all marketing execution builds on clean, well-specified data streams from every enterprise source system.

YOUR JOB AS PART OF THE CANYON CREW

• Data Qualification & Auditing: Inspecting, testing, and validating incoming customer, product, website tracking, and master data before consumption by marketing systems ensures platform data integrity.
• End-to-End Testing & QA: Defining test scenarios and executing validation checks for new and existing data streams covers digital channels (SMS, push) as well as offline touchpoints (event tools, field initiatives).
• Data Cloud Subject-Matter Expertise: Acting as the functional expert for Salesforce Data Cloud involves overseeing data streams, data modeling, and identity resolution rules to build unified customer profiles.
• Cross-Functional Interface Management: Connecting CRM teams, webshop developers, app teams, internal IT, and Service Cloud specialist:s facilitates smooth specification and testing of updated data structures.
• Technical Requirement Definition: Translating business and marketing requirements into clear technical specifications equips developers and IT teams for precise implementation.
• Vendor & Platform Alignment: Collaborating with Salesforce account executives and solution engineer:s keeps Canyon at the forefront of platform enhancements and architectural best practices.

HOW YOU BECOME PART OF THE RACE

• Professional Background: 5+ years of experience in CRM solution engineering, data management, business analysis, or technical project management within a complex marketing ecosystem form your foundation.
• Salesforce Ecosystem Knowledge: A solid architectural understanding of Salesforce Marketing Cloud, Data Cloud, and Service Cloud characterizes your technical background (hands-on coding is not required).
• Analytical & QA Expertise: Deep experience in data testing, validation, and logical data modeling enables you to spot discrepancies across complex source systems quickly.
• Stakeholder & Vendor Management: Excellent coordination skills ensure seamless alignment between marketing teams, IT departments, external providers, and Salesforce partner:s.
• Language Proficiency: Fluent English skills (both written and spoken) allow for confident communication across global cross-functional teams.
• Preferred Qualifications: Relevant Salesforce certifications (e.g., Data Cloud Consultant or Marketing Cloud Consultant), experience with loyalty platforms/CDPs, SQL readability, GDPR consent knowledge, or conversational German skills are considered a strong plus.

We offer

HIGHLIGHTS ON YOUR CANYON TOUR

• Canyon Crew & Culture: Experience the Canyon Spirit at our legendary crew rides and regular employee events. You’ll also benefit from our professional social and health counseling services.
• Feel Canyon (Employee Discounts): Take your passion to the road—with attractive employee discounts on our bikes, accessories, and apparel.
• Compensation & Benefits: We offer fair, performance-based compensation as well as Christmas and vacation bonuses. Your future and security are covered by a company pension plan and accident insurance.
• Flexibility & Family: Take advantage of 30 days of vacation per year as well as our targeted support for balancing work and family life (especially for childcare during school breaks).
• Daily Life & Local Mobility: Enjoy subsidized meals in our in-house bistros and a discounted Germany-wide train pass for your commute.

THE ROLE