Customer Order Specialist (m/w/d) AIRBUS (Supply-Chain-Manager/in)

Key Responsibilities:

• Manage and administer customer material orders end-to-end, including order receipt, processing, monitoring, escalation, delivery follow-up, and claim handling for airlines, MROs, brokers, and other customers.
• Coordinate and facilitate material dispatch from global resources such as warehouses, suppliers, and vendors.
• Source materials through Satair procurement and external business partners, ensuring continuous monitoring and proactive escalation to secure timely availability.
• Develop solutions and make operational decisions to ensure on-time delivery and meet or exceed customer expectations.
• Clarify spare partsndash;related technical queries by using technical documentation and coordinating with technical and engineering departments as required.
• Provide consistently high-quality, timely responses to customer requests regarding materials and related services to ensure maximum customer satisfaction.
• Organize and conduct regular account meetings with customers and internal stakeholders, including Satair Account Directors, Airbus Customer Support Directors, and Field Service Representatives, to ensure transparency and maintain a comprehensive overview of customer activities.

Requirements:

• University degree in Business administration or Logistics
• About 2 years experience in Disposition, Customer Service or Logistics
• Basic Projectmanagement knowledge
• Fluent English
• Very good knowledge of SAP and Google Workspace - English CV required

Our Benefits

• A permanent employment contract
• Above-average pay and equal pay
• A 35-hour work week
• Comprehensive support during the hiring process and as an employee
• Opportunity for permanent placement with Germanyrsquo;s largest aerospace company - Attractive company pension plan - Flexible handling of overtime, either through compensatory time off or payout

We are looking forward to receiving your application! This position is offered as temporary employment in the aerospace industry, compensated with equal pay. This provides you with planning security as well as the opportunity for permanent placement within the clientrsquo;s organization.