Customer Service Clerk (m/f/d)

Your mission

Dynamic electricity tariffs are uncharted territory for many customers. They have questions about their billing, switching providers, smart meters – and expect answers that are understandable, fast and reliable. You will be the voice of RABOT in direct customer contact and ensure that concerns are resolved cleanly. In doing so, you will be confident in the energy industry processes behind them – from switching processes to market communication to billing issues – and will be the link to our specialist departments and market partners when things get more complex.

Your results

We think in terms of results, not to-do lists. If you're successful, it looks like this: Month 3 (Ramp-up)

• You understand our electricity tariffs, products and the most common customer concerns so well that you process the majority of inquiries independently and conclusively.
• You routinely use our AI assistant for standard cases and know when to take over yourself.
• Customers consistently rate their interaction with you positively. Month 6 (Performance)
• You will also process complex issues (billing corrections, provider change problems, smart meter questions) independently and reliably.
• You recognize recurring complaints and give structured feedback to the specialist departments so that the causes are eliminated.
• Your first-time resolution rate is consistently above the team average. Month 12 (Scale)
• You are the contact person colleagues turn to when they get stuck in tricky cases.
• You documented recurring request and process patterns and thus helped new colleagues to work independently more quickly.
• Customers you serve stay – your work makes a measurable contribution to customer loyalty.

Who we are looking for

• Caretaker: You listen to customers, understand the actual issue and don't let go until it's solved. "It's not my responsibility" doesn't exist with you.
• Knowledge sharer: If you find a better way to solve a concern, you don't keep it to yourself. You share it so that the whole team benefits from it.
• Calm: Even if someone is frustrated or three concerns come in at the same time, you remain clear, friendly and solution-oriented.
• Explainer: Very good written and spoken German (C1). You explain billing, tariff models and technical contexts in such a way that everyone understands them - without lecturing.
• Improver: You don't wait for perfect processes. If a tool or AI solution makes your job easier, you use it. If something is missing, you say it – with a suggestion, not just the problem.

Wir bieten

What we offer you

• Effect: You are not an anonymous call center. Your feedback changes products and processes because we listen to you.
• Growth: RABOT scales – and those who take responsibility here get more out of it. Your role grows with the company.
• Culture: Transparent cooperation. We celebrate mistakes as long as we learn from them.
• Work-life: No weekend work, modern office in Berlin and flexible working hours.

Your extras

• Colleague discount for the RABOT Energy electricity tariff
• Urban Sports Club Partnership + Deutschlandticket

PI286552239