Customer Service Intern (m/w/d)

Tasks

• Respond to customer inquiries via phone, email, and live chat.
• Provide information about products and services.
• Resolve customer complaints and issues in a timely and empathetic manner.
• Collaborate with team members to enhance the customer experience.
• Participate in training sessions and team meetings.
• Assist with additional customer service projects as needed.
• Provide excellent customer service to Tianshi's networks across Europe via online and offline channels
• Organize, prepare and actively participate in events, meetings and training sessions.

• Excellent knowledge of German (C1) and English(C1) in both written and spoken
• strong communication and Excel skills
• excellent online/offline marketing skills
• This position is designed to fulfill a mandatory internship (Pflichtpraktikum) and requires active enrollment in a university program
• Active, motivated team player; able to work independently
• PC skills with the MS Office package

Benefits

• The office has excellent public transport connections
• Dynamic and international working environment
• The opportunity to contribute your individual strengths and Career development opportunities
• Broad TIENS product portfolio with attractive employee discounts!