Founder's Office Ops (Working Student) (m/f/d)

Aufgaben

You work at the intersection of the Founder's Associate, the founder, and the tech team. Two things sit at the centre: you help build out our product from the commercial side and you support the day-to-day operations. Because you know the processes from practice, you are the first to see where things break and what keeps repeating. That is where the next features of the platform come from. Key Responsibilities:

• Product from the commercial side: You translate process knowledge into requirements, define edge cases, test new features, and prioritise with the team. You won't write the code, but you will shape what gets built.
• Operations: You take on operational work in the day-to-day business and run it reliably and cleanly.
• Collect feedback and pass it on: You actively gather feedback from customers and from daily operations, structure it, and hand it to the tech team so it turns into the next version.
• Commercial support: You help us find the right target customers. Sharpening the ICP, researching accounts and decision makers, enriching and preparing lists, and keeping the CRM clean so the sales team can move straight into a relevant conversation.

Mindset

• You take full ownership and pride in execution
• You want to see how processes in a startup are actually built, because you intend to build them yourself one day in your own company
• You want to learn product development from the non-technical side, from requirement to release
• You enjoy bringing structure to messy, open-ended problems and have an eye for when something should stop being manual

Experience

• Ideally first experience in operations, an early-stage startup, consulting, or another high-agency environment, e.g. as an intern or working student. However, what counts most is motivation and drive
• Comfortable with data and tools, ideally some exposure to automation (Claude, Lovable, Make, n8n, or similar) — or a strong drive to go deep on them fast
• Fluent German is a must. Most customer and provider communication runs in German. Good English for everything internal
• Enrolled at university, 20 hrs / week, based in Berlin

Benefits

• Ownership of your own topics, including the operational work that comes with them
• Close collaboration with the founder, the founder's associate, and the tech team
• Attractive compensation
• An environment where you see and shape how a process becomes a product. Good training if you want to build something in tech yourself one day