Job-Nr. 77893654

Head of International Service & Technical Support (m/f/d)

Paul Leibinger GmbH & Co. KG vor 3 Tagen

Vollzeit

StandortTuttlingen, Baden-Württemberg

Are you interested in using your project management skills to drive growth in an innovative and globally successful manufacturer of industrial marking systems? Leibinger stands for quality “Made in Germany”, innovative strength, and international success—combined with the culture of a third-generation family-owned company with fast and efficient decision-making processes. As a trusted partner to manufacturing companies across multiple industries, we hold a strong position as a quality leader. Our growth is fueled by a robust business model, a dynamically evolving market, and a forward-looking product strategy. Join us and strengthen our team as: Head of International Service & Technical Support (m/f/d)

Your tasks:

Develop and implement the global Service and After-Sales strategy to support sustainable business growth
Provide functional and disciplinary leadership for the international Technical Service, Customer Support, Field Service, and Escalation Management teams
Ensure an excellent customer experience through the continuous optimization of service processes, KPIs, and best practices
Manage complaint, warranty, and RMA processes while analyzing and implementing sustainable solutions to technical issues
Take responsibility for service budgets, resource planning, and the operational performance of the global service organization
Support sales teams, business partners, and customers with technical inquiries, customer projects, and the development of customized solutions
Develop and deliver international training and qualification programs for employees, customers, and sales partners
Act as the highest escalation level for complex technical issues, customer projects, and the development of customer-specific solutions
Collaborate closely with Sales, Product Management, Research & Development, Quality Management, and international partners to continuously enhance products and processes
Ensure the serviceability of new products through active involvement in the product development process

Your profile:

Successfully completed a degree in Electronics, Mechanical Engineering, Mechatronics, Industrial Engineering, or a comparable technical discipline
Additional technical qualifications or certifications in automation technology, electronics, or industrial systems are considered an advantage
Several years of professional experience in a leadership role within Technical Service, Customer Support, or an industrial environment, ideally with international responsibility
Proven experience in leading international and multi-site service organizations
Strong expertise in managing customer-focused service and support teams as well as service operations and processes
Experience supporting sales and business development activities while building and maintaining long-term customer relationships
Sound understanding of international markets and collaboration with distributors and sales partners
Confident handling of digital technologies; experience with AI-supported tools is desirable
Business-fluent English communication skills, both written and spoken

We offer:

A dynamic and impactful role with direct influence on product performance and business success
A family-owned company with flat hierarchies, strong values, and international growth
A secure environment with strong team spirit and collaborative culture
Short decision-making paths enabling fast implementation of ideas
An attractive compensation package including performance-based elements and comprehensive benefits Paul Leibinger GmbH & Co. KG Jana Bodensohn Human Resources Managerin Telefon: 07461 9286 0 Daimlerstraße 14 78532 Tuttlingen Deutschland WWW.LEIBINGER-GROUP.COM