Implementations Team Lead (m/f/d)

• Lead, mentor, train, develop, and retain a team of Implementation and Delivery professionals, allocating work and ensuring quality onboarding for clients.
• Act as a sponsor for a number of client onboardings, playing a hands-on role in their successful delivery.
• Own the preparation and delivery of regular 1-on-1s and biannual performance reviews, identifying and facilitating learning and career growth opportunities for your team.
• Identify improvement opportunities and initiate solutions, both within your own role and across the wider team.
• Excel in applying Clearwater Way methodologies for client onboarding, including alignment with Clearwater's Client Engagement Model.
• Design, implement, and track quantitative and qualitative metrics to measure the success of projects, people, and processes, including client satisfaction, time-to-value, go-live SLA adherence, retention, gross margin, automation improvements, and employee attrition.
• Lead SteerCos and client implementation reviews, acting as a confident, knowledgeable, and patient escalation point for issues that arise during onboarding.
• Partner with product management and development teams to help build a differentiated implementation offering, improve operational tooling, support sales efforts, and develop repeatable, scalable onboarding processes.
• Ensure a seamless transition for newly onboarded clients into steady-state client servicing operations.
• Demonstrate effective management of both people and projects, balancing team development with delivery execution.
• Operate within a global framework, coordinating operational teams across different time zones.
• Use tooling such as Salesforce, Workday, and Power BI to monitor and drive team performance.

We welcome applicants from a wide range of backgrounds. What matters most is your people-leadership experience, delivery focus, and drive to build a high-performing global team.

• Fluency in German and English (written and spoken), essential for engaging with our DACH client base.
• Bachelor's degree in Accounting, Finance, Business, Mathematics, Sciences, or a related field.
• 7+ years of directly applicable project delivery experience in the finance or fintech industry, with knowledge of investment accounting or investment operations solutions preferred.
• 2+ years of demonstrated success in a people manager role.
• Previous experience in project delivery or project management, working directly with external clients from initiation through to completion.
• Experience delivering measurable KPIs on a weekly and monthly basis in prior roles.
• Knowledge of securities and financial markets; exposure to derivatives, fixed income, structured products, or alternatives is a real plus.
• Confidence communicating clearly and concisely in written and verbal contexts, including small and large group settings, for both internal and client-facing audiences.
• Strong Excel skills (VLOOKUP, SUMIF, Pivot Tables, VBA, etc.) and proficiency in Microsoft Office.
• Excellent attention to detail, strong documentation skills, and outstanding organisational abilities.
• An exceptional problem-solving mindset, calm under pressure.

We offer

• Be part of a high-growth, global fintech transforming investment management with the industry's most comprehensive cloud-native platform for institutional investors.
• Be part of a collaborative, supportive team in Frankfurt with real influence over how the DACH client experience is delivered.
• Work with leading institutional clients across the DACH region and beyond.
• Join us at an exciting point in our growth, in our brand-new Opernturm office.
• Competitive compensation and comprehensive benefits, in a culture that values and rewards your contribution.