O2C Process Excellence Manager (m/f/d)

Your responsibilities:

• Own global O2C process design (credit management, billing, collections, etc.), including RACI and control framework; act as design authority for end-to-end O2C processes
• Lead continuous improvement roadmap using Lean/Six Sigma principles; conduct maturity assessments and evolve the target operating model
• Ensure compliance with policies, internal controls (ICS), segregation of duties, and audit requirements
• Drive standardization and change management, including SOPs, training curriculum, and communication
• Define, harmonize and track process KPIs (DSO, collection cycle, cash allocation SLA, etc.); collaborate with Automation Lead and key users to identify and implement automation opportunities Support the Head of O2C by fostering a culture of continuous improvement across O2C

Your tasks:

• Lead and facilitate end-to-end continuous improvement initiatives: Conduct value stream mapping, Kaizen events, and root-cause analysis
• Identify systemic improvement opportunities across O2C processes
• Prioritize initiatives based on impact Deliver signed-off improvements with measurable benefits
• Manage process change governance (BPM in Signavio), SOPs, and control narratives; oversee periodic reviews and ensure readiness for releases and transformation
• Partner with PMO of E-invoicing for the implementation of E-invoicing mandates as per changing regulatory needs within the European Union and beyond Partner with O2C Data analytics and leadership to define KPI standards and ensure transparency Assist team lead with internal and external audits related to O2C Support Head of O2C as needed in senior management meetings

Your profile:

• Academic degree in Industrial Engineering, Engineering, Economics, Business Administration or related field
• Proven experience in O2C/Shared Services/Finance
• Excellent project management skills paired with strong experience in continuous improvement methodologies (e.g. Lean Six Sigma Black Belt or Green Belt is a plus)
• Strong knowledge of O2C ERPs (such as SAP/Oracle), control design, and policy frameworks
• Experience leading cross-functional initiatives and driving process adoption
• Proficient in tools such as SAP, process mining, data visualization
• Sound experience with process modelling (BPMN), service management Proficiency with project management tools and techniques
• Fluent in English (verbal and written). German language skills are an asset

Your core competencies:

• Experienced in change and stakeholder management
• Strong analytical skills, solution oriented and able to work successfully in complex structures; understand end-to-end methodology
• Strategic thinking, change agility, influencing, decisiveness, continuous improvement, compliance orientation

Benefits:

• We are an international team of open-minded people with diverse and cross-functional experience
• Interesting and challenging tasks and projects
• As a family business, we are guided by the values of closeness, reliability, vision and independence; this culture is lived in practice and ensures an open and friendly working atmosphere from day one
• The best of both worlds: KWS Berlin combines the security of a large, stable company with the passion of a start-up
• Our location in the heart of Berlin-Schöneberg is very modern; directly opposite the underground station Bülowstraße and with secured car & bicycle parking spaces
• We offer 30d holidays, flexible working hours, holiday and Christmas bonuses, company pension scheme, JobRad and/or Jobticket
• True to our motto "Make yourself grow", we support the professional and personal development of our employees

Salary range: E11-E13

KWS Berlin GmbH is looking for a Process Excellence Manager (m/f/d) - O2C in the Order-to-Cash Department with knowledge of English and/or German. This is a full-time permanent position at our Berlin-based entity.