Operations Manager, Germany (m/f/d)
About Us
Blue Wireless is the first global service provider of wireless network solutions. We are laser-focused on LTE/5G technologies and embracing the emerging wireless Low Earth Orbit (LEO) Satellite technologies (e.g. Starlink) to help our customers succeed in a wireless world. With over 300 customers in 90+ countries, and thanks to the flexibility and reliability of LTE/5G & LEO, we thrive where traditional networks struggle: branch and remote locations, retail sites, IoT, and maritime connectivity. Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK and United States, Blue Wireless makes the roll-out of projects painless and predictable. But technology is only one part of our success story – our 'secret sauce' is our people: their creativity, hands-on attitude, and willingness to go above and beyond for our customers are what keep us growing, hence continuously looking for new colleagues to join and be part of our journey. The Role Manage the operational affairs of Blue Wireless in Germany, to optimise operational performance and contribution within Blue Wireless. Whereas you will have a variety of Operations responsibilities, the emphasis will be on Service Delivery and you'll be the 'air traffic controller', ensuring the successful delivery of services for Network Solutions, managing the end-to-end process from order intake to order completion. The role will demand a self-starter, well-organised, proactive colleague, able to keep an overview, while being able to zoom in on specific orders to ensure these are delivered up to Blue Wireless standards.You will report to the Head of Operations EMEA.
Blue Wireless (part of Wireless Logic Group) unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world's diverse voices both internally and externally to ensure success in our mission.
What's on your plate:
- Service Delivery and Provisioning & Order Lifecycle Management Take responsibility for successful completion of orders throughout the cycle, which includes:
- Order Planning - Work with customers, field engineers and other parties to schedule installations according to meet assigned service levels
- Order Preparation - Work with internal teams to source, configure, pack, ship and deliver all service elements
- Order Completion - Assist technical teams on the completion of orders, assist on escalations, work to customer satisfaction
- Procurement and Logistics Work with global Procurement Management to ensure timely and cost-effective acquisition of goods and services and manage suppliers, contracts, optimize cost, approve bills etc. within assigned region
- In life technical support Support the Global Support Centre team where applicable with 2nd level local support within Germany office hours and ad hoc technical requests
- Partner Management Manage assigned Field Engineers and Alliance Partners, including: Training & Enablement – providing partner with adequate training and resources to support Blue Wireless work Ongoing Management – ensuring work is done to specifications, deadlines are met etc.
- Finance and Accounting Support the global finance manager with bills, payments, accounting matters where required
- Process Improvement Document and improve processes and suggest automation
- Project Management Work with Customers, Partners and Internal Teams on complex projects as and when required
If you
- Are able to work independently and as part of a team
- Are able to think strategically
- Have a Bachelor's Degree
- Have great organizational skills, and be accurate when processing and giving information
- Have excellent communication, time management and interpersonal skills
- Have excellent English and German communication skills, both written and verbal. Other European languages are an advantage
- Are proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Have the ability to show leadership and handle multiple tasks and meet deadlines
- Have strong problem-solving skills and ability to resolve issues effectively
- Having a network in telco is an advantage
We'd love to hear from you Joining us is a great opportunity to enhance your professional career globally and make a real impact in a tech company that is growing exponentially in a fast-paced environment. Come grow with us! You'll be
- Part of a professional international team of networking solution experts
- Working with maritime and business customers across Europe
- Given the opportunity to make a difference, in helping with the development of the role and the business
- Offered career development opportunities as the company grows and evolves
- In a "destination workplace": work with great managers, in an ideal workplace, while doing meaningful work Surrounded by highly supportive peers in a healthy working environment #LI-AP1
