Quality Engineer in Customer Complaint Handling (m/w/d) (Physiker/in)

KEY RESPONSIBILITIESIn this exciting position your responsibilities include amongst others:•

• Be in the lead for complaint handling processes and in time reporting•
• Support complex activities to identify root causes as well as the implementation of containment and corrective actions•
• Review and discuss 8D reports with root cause organization and approve them•
• Explain technical details as well as corrective actions to customers•
• Join crisis teams and carry out risk assessments•
• Support alerts and product recalls•
• Work in international teams across the globe and support companywide quality improvements•
• Work in close cooperation with local and international quality labs•
• Key user for Quality IT tools•
• Provide reporting of complaint statistics to internal stakeholders

YOUR PROFILE•PhD or Master’s degree in electrical engineering or physics•

• Minimum 3 years in a similar position preferred•
• Knowledge in semiconductor assembly processes as well as in semiconductor applications, preferably for discrete devices•
• Knowledge of standard quality and problem-solving tools, like 8D report, 3x5 Why analysis is of advantage, FMEA etc. preferred•
• Know how in standard software tools (e.g. Office, Excel), problem solving techniques and in statistical data analysis•
• Very good spoken and written English•
• Confidence in technical discussions with customers.•
• Very good communication and presentation skills•
• Good team player and willingness to travel