Senior Account Representative, SMB (East) (m/f/d)
Who We Are: Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates.
In this role, you’ll own the end-to-end commercial relationships for a portfolio of around 80 of our higher-value SMB merchants across Eastern Germany. You’ll proactively identify opportunities to deepen relationships, expand product adoption and solve merchant needs to protect and grow transaction margin. It’s a role for someone who wants real ownership, from spotting the next growth opportunity to working through merchant problems that don’t yet have a playbook. Job Description: Essential Responsibilities:
- Collaborate internally to influence process quality and efficiency.
- Determine appropriate actions and consider alternative solutions.
- Acquire, manage, and expand relationships with small and medium-sized merchants.
- Use analytical skills and judgment to recommend best solutions.
- Influence through defined processes and procedures. Additional Responsibilities & Preferred Qualifications: What You’ll Do
- Own the commercial relationship with your merchants across Eastern Germany, working closely with colleagues across PayPal to deliver strong end-to-end outcomes.
- Develop tailored account plans and commercial strategies for these strategically important merchants.
- Use AI-powered tools to identify growth, cross-sell and risk signals across your portfolio.
- Keep pipeline, forecast and portfolio health reporting accurate, and support less experienced AM colleagues by sharing what works.
- Bring together the right internal teams to resolve merchant needs and work through ambiguous issues where no established playbook exists. Minimum Qualifications:
- 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
- What We’re Looking For
- A track record of owning high-value or strategic customer relationships and the commercial outcomes that come with them.
- Quantifiable examples of retaining and growing a complex book of business through cross-sell, upsell or wallet-share growth.
- Comfortable using AI and commercial data to prioritise opportunities, focus your time and intervene early where there is a risk of churn or decline.
- A problem-solver who can work beyond standard playbooks, weigh alternatives and reach commercially sound outcomes on ambiguous merchant issues.
- A strong internal collaborator who can mobilise partners across the business, maintain clear account plans and forecasts, and reliably close out actions.
- What You’ll Bring
- 5+ years of relevant experience and a Bachelor’s degree, or an equivalent combination of education and experience.
- We Believe in You
- We offer
- Subsidiary:
- PayPal
- Travel Percent:
- 0
- PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.