Strategic Account Manager (m/f/d)

• Own the success of transportation systems across your partner cities, serving as the primary point of contact for executive city and agency leadership
• Drive revenue growth across your portfolio: securing renewals, expanding existing contracts, and landing upsells through negotiations with senior stakeholders to grow the business year-on-year
• Act as a trusted advisor to partners, translating their needs into concrete service improvements using Via's full platform – on-demand, paratransit, Citymapper, and more – to make the case for better transit
• Analyze service performance data on a daily, weekly, and long-term basis, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth
• Advocate internally for your partners, working cross-functionally to champion new products and capabilities that expand the size and scope of their services

• 7+ years of relevant experience in a client-facing role, whether in consulting, customer success, or a high-growth technology company
• An empathetic team player who takes pride in elevating those around them, and views success as a collective effort
• Quantitatively inclined and data savvy; you don't just draw conclusions from complex data sets, you use them to drive strategic decisions and influence partners and internal teams alike
• An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust
• A reliable, motivated self-starter who doesn't just thrive in fast-paced environments but helps shape the way things are done within them
• Fluency in German (C2 or native-level) and English is required; additional languages are a plus

What We Offer:

• Base salary range: €110-125k, plus variable pay and equity as part of a total compensation package
• Company pension scheme (bAV) with a 20% employer contribution
• Urban Sports Club membership
• 30 vacation days a year
• Weekly team lunch and breakfast
• A hybrid work and a lovely office situated in the heart of Berlin, in Mitte

There has never been a more exciting time to be on the cutting edge of public mobility.