(Senior) Project Lead / Operations Manager (m/f/d) | German Required

In this position, you build processes and structures from scratch, take full end-to-end ownership of the project, lead several Team Leads and actively drive the further development of our entire operations setup.

Your Tasks

• Building and further developing scalable processes and operating models along the entire customer journey
• End-to-end responsibility for the project, including performance management, as the central point of contact for our clients
• Managing client relationships and stakeholders confidently, including handling escalations
• Leading and developing Team Leads as well as permanent and freelance team members
• Steering the project via KPIs, dashboards and quality criteria and turning insights into concrete measures
• Close collaboration with Recruiting, Training, Quality and Tech
• Actively shaping the strategic development of our operations setup

Your Success Goals in the First Year

• Establishing and stabilizing the Team Lead structure for the project
• Defined and documented processes along the customer journey
• Achieving the agreed KPI targets (e.g. customer satisfaction, efficiency)

• Proven experience in operations or project management, including building projects, structures or processes from scratch, not just running existing ones
• Leadership experience, ideally including leading other leads or remote teams
• Entrepreneurial thinking and decisiveness, even in dynamic situations
• Hands-on mentality combined with high standards for quality and efficiency
• Strong analytical skills and a solid understanding of KPIs
• Clear, reliable communication in German and English
• Ideally a business-related academic background We offer Your Winning Deal

Your benefits: In addition to 30 days of vacation, we offer a JobLunch subsidy (€69 per month), a Givve card (topped up with €50 every month) or alternatively a subsidized Wellpass membership, discounts via Corporate Benefits, the option of JobRad bike leasing, contributions to your retirement savings (company pension scheme and capital-forming benefits) as well as amazing team and company events. Your workplace: You work in a flexible hybrid model from one of our modern, dog-friendly offices and can also spend up to 2 weeks per year on workation within the EU (*applies only to employees with an EU passport). Your footprint: A position in a profitable company where you have the freedom and trust to help shape it and work with us on the "future of work". Our values: We stand out with an open, authentic culture and a high-performing, humorous team that is already looking forward to making bold decisions with you and breaking new ground that leads us to sustainable success. Your opportunity: From day one, you have the chance to take on responsibility, drive innovation and grow both the company and yourself together with a team of experts.