(Sr.) Commercial Associate (m/f/d)

You’ll ensure every customer not only succeeds but thrives with Metalshub. From business development to first onboarding and long-term partnerships, you’ll act as a trusted advisor — not just supporting customers but working alongside them on consulting-like projects that span efficiency gains, sustainability initiatives, cost optimization, go-to-market strategy, and change management. All the while, you’ll bring their real-world insights back into our product and strategy.

What your day-to-day looks like

• Business development: Help Metalshub crack open markets including market analyses, go-to-market design, reach outs and on-ground visits.
• Onboarding & adoption: Create scalable onboarding journeys so customers feel confident from day one.
• Project ownership: Lead implementation projects across different management levels in customer organizations.
• Marketplace liquidity: Support users in discovering new counterparties, crack open new markets and push deals over the line
• Strategic partner: Build trust, identify opportunities, and support customers in achieving their business goals.
• Product influence: Be the voice of the customer — feed insights, challenges, and ideas into our roadmap.
• Scaling success: Develop best practices and playbooks to grow Customer Success alongside Metalshub. Your skillset What makes you the one

• Experience: 2+ years driving measurable results in either the metals & mining industry, consulting, project management, SaaS, startups, or similar fast-paced environments.
• Customer-first mindset: You deeply understand customer needs and translate them into long-term success.
• Entrepreneurial push: You don’t shy away from picking up the phone and want to see things get done quickly.
• Project management strength: You handle multiple accounts and initiatives simultaneously, staying structured under pressure.
• Communication excellence: You’re confident, proactive, and persuasive across cultures and seniority levels (including C-suite).
• Solution-oriented & curious: You dive into problems, connect the dots between customer needs and product capabilities, and explore industry insights.
• Commercial awareness: You identify opportunities for growth, renewal, and upsell, linking customer success to business impact.

Early signs you’re thriving

• You take initiative, solve issues quickly, and keep projects moving without waiting for instructions.
• You don’t hide behind emails — if a quick call is the fastest way forward, you pick up the phone.
• You build relationships proactively, uncover challenges early, and earn trust as a reliable partner.
• You quickly learn our industry, share insights confidently, and use the right communication style to get things done efficiently.

Our promise

• Drive real impact by helping scale a B2B SaaS company that’s transforming one of the world’s largest and most traditional industries with transparency, digitalization, and sustainability at its core
• Join a truly international team of 20+ nationalities and a gender split of over 40% female colleagues – collaborating with passion and fun toward ambitious goals
• Work with a supportive management team that genuinely values your input. From regular 1:1 feedback to company-wide weekly polls, your voice matters
• Grow your career with us through exciting projects, a dedicated learning budget, and an individual career path tailored to your skills and ambitions
• Balance work and life with flexible hours, remote working options, and a family-friendly environment that understands life isn’t all about work
• Celebrate your wins and make memories at our team nights, summer parties and more
• Enjoy additional benefits like discounts from the “Corporate Benefits” program, and a company pension scheme (Betriebliche Altersvorsorge)