Sr. Program Manager (m/f/d)

You will define project scope, build detailed implementation plans spanning internal, client, and third-party resources, and drive projects through to successful, on-time completion. You will provide regular status updates through reports and meetings, lead high-level steering committee meetings, and act as a trusted client relationship manager. You will also manage implementation budgets, look for opportunities to improve our service, and oversee the handover from Sales to Global Delivery before a project begins, and from Global Delivery to Client Services once implementation is complete.

Responsibilities:

• Create and manage detailed project plans for your assigned portfolio
• Manage and coordinate internal Clearwater, client, and third-party resources across project workstreams
• Generate weekly status reports and hold weekly status meetings with clients and the project team
• Lead steering committee meetings with C-level client decision makers and Clearwater senior management
• Handle project commercials, including revenue recognition forecasts and unbilled bookings
• Manage and report on resource allocation for your assigned portfolio
• Own project metrics such as utilisation, go-live adherence, and project billing
• Act as a trusted client relationship manager, ensuring timely and accurate responses to client inquiries
• Facilitate a smooth transition to the steady-state servicing team
• Oversee multiple simultaneous implementations with minimal oversight

• Experience as a Programme Manager leading large multi-million dollar implementations
• Financial services experience (front-to-back office technology, fintech, investment accounting, client reporting, insurance, market data, etc.)
• Proven experience implementing large-scale software solutions in the asset management and/or insurance space (multi-location settings a plus)
• Proven track record of delivering whole projects for external clients
• Ability to identify, recommend, and implement continuous service improvements within project timelines, and for future projects
• Excellent communication skills, written and verbal, across internal and client-facing contexts
• Strong technical skills in project management tools such as JIRA, Excel, Clarizen, and Salesforce
• Familiarity with SaaS platforms and fintech solutions is a plus
• Fluency in German and English
• Willingness to travel to client sites

The Global Delivery division is responsible for onboarding all new clients onto Clearwater's SaaS platform. As Senior Programme Manager, you will lead large, simultaneous client implementations with minimal oversight, consistently delivering on time and to a high standard, primarily working with Clearwater's clients across the DACH region.