Job-Nr. 37627578

Customer Service Consultant Englisch/Deutsch (w/m/d) im 24/7 Betrieb (Kundendienstberater/in)

cfc Cargo Future Communications GmbH Vermittlung v Fracht vor 3 Wochen

VollzeitHybrid

StandortLautzenhausen, deb1d

Cargo Future Communications GmbH (CFC GmbH) has been an established specialist in communications services in the Hunsrück region for more than 25 years and has positioned itself as a reliable partner for both national and international customers. With our main location at Hahn Airport and a second service centre in Flensburg, we combine regional roots with international service expertise. As part of the Lufthansa Group, we operate its entire IT Servicedesk, as well as the European Service Center on behalf of Lufthansa Cargo.

Your responsibilities

Handling and processing of incoming customer inquiries via phone and email
Customer-focused handling of complaints and claims
Responding to customer inquiries by phone and in writing
Customer support for products and services
Ensuring a high level of customer satisfaction

Your Profil

English and German is a standard requirement unless you speak English and Italian, French or Spanish.
Strong communication skills
Strong customer service and advisory mindset
Friendly and committed telephone manner
High level of motivation, flexibility, and team spirit
Solid PC user skills
Benefits
Corporate Benefits
Become a certified air freight specialist
Including LH ID and corporate benefits
Discounted gym membership
Work-Life-Balance
Work-life balance through a 24/7 shift system
Mobile working in line with internal policy (home office)
Career development opportunities
28 days of vacation plus 4 bonus days per year
Ergänzende Informationen:
Homeoffice:
Umfang: Nach Vereinbarung
Anforderungen an den Bewerber: