Customer Service Representative – Multilingual (Kundendienstberater/in)

Key Responsibilities

• Customer Interaction: Deal directly with customers and medical professionals via telephone, email, and electronic portals.
• Inquiry & Complaint Management: Respond promptly to customer inquiries, resolve complaints efficiently, and evaluate all relevant information to handle product and service requests.
• Order & Account Management: Process orders, forms, applications, and requests. Set up new customer accounts, perform necessary customer verifications, and manage ongoing account maintenance.
• Pricing & Logistics: Provide accurate pricing and delivery information, confirm pricing structures, and organize daily workflows to meet strict customer timeframes.
• Data Integrity: Maintain and update customer databases accurately within our internal systems.
• Cross-Functional Collaboration: Communicate and coordinate closely with internal departments, including Sales, Logistics, and Finance, to resolve complex issues.
• Escalation: Direct unresolved issues and specialized requests to the designated internal resource.
• Ad-Hoc Duties: Perform other related duties and administrative tasks as assigned.

Position Requirements

Education & Experience:

• High school diploma required; a Bachelor’s or Associate degree (AA) is highly preferred. •
• Experience Tiers: * High School Diploma + a minimum of 4–6 years of related customer service experience OR Associate Degree (AA) + 2–4 years of related experience OR Bachelor’s Degree + 0–2 years of related experience.

Language Skills (Must-Have):

• Fluent in German (written and verbal).
• Fluent in English (written and verbal).
• Fluent in Spanish (written and verbal).

Knowledge, Skills, and Abilities:

• Technical Skills: Strong computer proficiency, including hands-on experience with MS Office (Excel, Word, Outlook, PowerPoint). Experience using a fully integrated manufacturing, inventory, or finance system (e.g., SAP, Oracle) is a major plus.
• Communication: Exceptional verbal and written communication skills paired with active listening.
• Problem-Solving: Analytical mindset with a strong ability to evaluate situations and provide swift, accurate solutions.
• Core Competencies: High attention to detail, strong data collection and order-processing skills, adaptability, and a proactive sense of initiative.
• Industry Knowledge: Prior experience or knowledge in Ophthalmology or the medical device industry is considered a strong asset.

Customer Service Representative – Multilingual

Friedrichsdorf (near Frankfurt am Main), Germany

Customer Service Representative – Multilingual (m/f/d)

Position Overview

We are seeking a highly motivated and customer-centric Multilingual Customer Service Representative to join our dynamic team. In this role, you will serve as a vital link between our company, medical professionals, and sales representatives. You will manage all customer service-related activities, ensuring seamless order processing, prompt inquiry resolution, and an exceptional overall experience for our clients across Europe.

Sounds interesting?