Customer Success Manager (m/w/d) – Hamburg (Kundeninformationsfachkraft)

What you'll do•

• Onboard new customers and set up their first engagements•
• Train users on scoping, document upload and deck review•
• Be the main contact for customer questions and feedback•
• Track usage and help customers expand to more teams•
• Bring customer feedback to the product team

What you bring•

• 2+ years in customer success, account management or consulting•
• Comfortable explaining software to senior business users•
• Understanding of strategy or consulting work is a plus•
• Organised and proactive•
• Fluent German and English

What we offer•

• Hybrid setup: office in Hamburg plus remote days•
• Work directly with the founder•
• Real ownership in a small, early-stage team•
• An AI-native product and tool stack from day one

Decisity is an AI-native strategy consulting platform from Hamburg that turns briefs and documents into board-ready strategy decks. You make sure strategy, management and advisory teams get board-ready results from Decisity from their first engagement onward.