Customer Success & Project Manager (m/f/div.) 

As Copperdot's Customer Interface and End-to-End Project Coordinator, you will be responsible for:

• Act as the primary point of contact for existing customers in the PCB/A A business
• Manage customer projects end-to-end from RFQ to successful delivery
• Coordinate customers, suppliers, and internal stakeholders to ensure smooth project execution
• Drive quotation clarification, supplier alignment, and commercial coordination
• Monitor deliveries and proactively manage escalations and open issues
• Ensure transparent communication and fact-based decision-making throughout the project lifecycle
• Collaborate closely with quality, logistics, and supply chain teams to achieve high customer satisfaction
• Support the sustainable growth and development of existing customer accounts

Education: Degree in business administration, engineering, electronics, supply chain management or comparable qualification

• Several years of experience in account management, project management, sales operations, procurement or customer-facing industrial B2B roles Technical background:
• Knowledge of PCB/A, EMS, electronics manufacturing or technical supply chains is a strong advantage Working method:
• Structured, proactive, transparent and target-oriented, with strong ownership from RFQ to delivery Commercial skills:
• Ability to balance customer needs, supplier constraints, risk management and Copperdot business objectives
• Personality traits: Customer-oriented, self-confident, decision-driven, resilient, open to feedback and comfortable in dynamic business situations
• Language: Fluent English required; German or additional languages are beneficial

This location offers

• Work-life balance: Flexible working in terms of time, place and working model.
• Health & Sport: Wide range of health and sports activities.
• Childcare: Intermediary service for childcare services.
• Employee discounts: Discounts for employees.
• Room for creativity: Space for creative work. In-house social counseling and care services: Social counselling and intermediary service for care services.