Customer Success + Research Manager (m/w/d)

You onboard new customers and guide them to productive use of amsight — from first setup to full adoption. You work directly with engineers and quality managers, understand their workflows, and make sure the software delivers what they actually need. What you learn with the customers feeds directly back into product development. Your observations shape what we build next. Extending our product requires research: you plan and manage funded R&D projects: writing proposals, coordinating partners, driving deliverables. And you are the link between customers, product, and sales — the person who knows what is actually happening on the floor.

• at least 3 years of experience in industrial Additive Manufacturing
• Strong analytical and communication skills
• Experience in project management
• Experience with funded research projects (proposal writing, reporting)
• Fluent in German and English (C1) Nice to have:
• Basic Python skills
• Familiarity with quality management or regulated manufacturing environments

We offer

• Shape AM's future in a growing startup
• Attractive base salary + VSOP equity program
• Flexible remote/office work
• Working in a young and enthusiastic team
• High impact role