Customer Value Manager (f/m/d)

• Engage with DAX40, Fortune 100 companies & ambitious SMEs: Work across industries with diverse customers and build a deep understanding of each one's business, IT landscape, and technology vision.
• Strategically guide the IT demand process: Advise CIOs, IT Business Partners, and Enterprise Architects on how to embed Stackgini into existing ITSM and EAM landscapes – and how to turn governance from theory into lived practice.
• Build relationships & deliver tangible value: Be the first point of contact for your accounts and shape long-term roadmaps. Together with customers, you define clear KPIs and quantitatively demonstrate Stackgini's ROI.
• Drive adoption & enablement: Empower power users and stakeholders through trainings, best practices, and hands-on workshops to integrate Stackgini into their daily work – across business and IT.
• Build our Customer Value engine: Run hands-on on daily operations – expand the Stackgini Academy into a best-in-class enablement hub and develop thought leadership assets (playbooks, point-of-view content, best practice guides).
• Partner cross-functionally: Bring structured customer insights into Product and Engineering, shape our roadmap with use-case-driven evidence, and support Sales on key strategic deals.
• Own account health & growth: Monitor account performance, anticipate risks early, and proactively identify and unlock expansion opportunities.
• Work AI-native: Actively use AI in your own workflows, experiment with new approaches, and help take our customer success motion to the next level.

Requirements

• 2-3 years of experience in strategy consulting, IT implementation, customer success in a B2B environment – or in an enterprise tech department in roles such as IT governance, architecture or management
• Excellent analytical capabilities: You break down complex problems and translate them into compelling solution options.
• Conceptual thinking: You structure ambiguity into clear frameworks and design scalable processes.
• Entrepreneurial operator mindset: Take ownership the way a founder would. You are energized by building things from scratch.
• A genuine AI-native reflex: You don't just talk about AI; you can describe concretely how you use LLMs, agents, or custom workflows in your day-to-day work.
• Stakeholder navigation: Confidence in navigating complex stakeholder landscapes up to C-level
• Excellent communication: Precise in writing, structured in speech, composed in front of executives (in German and English). What’s a plus
• Domain expert: Strong understanding of how enterprise IT organizations actually work, ideally with exposure to topics such as Enterprise Architecture, IT Governance, Software Asset Management, or IT Procurement
• User enablement experience: Hands-on experience in designing onboarding pathways, trainings, and certifications that drive adoption at scale.

Benefits

• Competitive compensation package including employee stock options
• Opportunities for professional growth
• 30 days of vacation and day off on your birthday
• Modern office space in Berlin
• Budget for self-improvement, and other perks
• Gympass
• Deutschlandticket subscription
• Dedicated time for learning & innovation
• Quarterly Get-Together-Events
• The best popcorn in town